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Willard Vacation Packages

Beautiful hotel but under construction so we checked in and our room was 10 steps from that front desk in another building. We couldn't do happy hour, see the spa or gym or if there were any restaurants. Our room was nice but driving behind the building to park was something too. We will give it another shot once construction is done.

Arrived late. Staff offered to have a Caesar salad waiting for me in the fridge. And it was complimentary. Also brought me a pot of tea and cookies. All complimentary. Lovely room but chilly. They had the fireplace on before I came. Also, several snacks were in the room were, without charge, and they told me to take them home if I didn’t use them. Also, daily water - no charge. Restaurant food was very good with a nice variety. I only had breakfast there. Also, they will drive you anywhere, also complimentary. They picked me up at a store, drive me to UPS and waited for me and drove me to another store. Outstanding property and service. Location is in the middle of everything.

The property itself was great. Loved the history, the art, the amenities. Lobby was a very busy place regardless of the time of day. The room was exceptionally clean. The problem came when 10 minutes (literally) after we checked out I realized that I had left my bathing suit in the bathroom. I called the front desk who was less than helpful, and they immediately dumped me in the housekeeping lost and found voicemail. I then returned to the hotel and was told by housekeeping that everything that is found in the room is put down "the chute" and would eventually sort itself out. This was a black bathing suit that was in a sea of white towels and white sheets-pretty easy to spot. I went and spoke with the front desk in person, they said they would check with housekeeping and would notify me "IF" they found it. I returned several hours later only to be told that they had still not found it and they would call me if they did. It is absolutely my fault that I left the suit, but when paying over $400 a night for a room in addition to tipping housekeeping you would think that they could be more helpful. Very unimpressed with the level of service.

This was our first time staying at La Posada de Santa Fe. The experience was nice. They had no heating or hot water due to a gas leak. However, the manager provided a discount and also a complimentary breakfast. The staff were friendly. The room was very cozy.

Best place to stay at. We come here numerous times throughout the year just because we like it!

Great comfortable, clean jr suite! Peaceful!

All great!