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The staff was very courteous and friendly. However, the room we were assigned on the first night was quite a shock. The shower was located in the bedroom with only a single glass wall for separation. There was no sofa and only one chair in the room, as well as just one small bath towel provided. Overall, the room felt more like a closet than a proper hotel room. Given the price we paid, we expected a much more decent accommodation. The following day, I requested a different room, which we received that evening. This room was significantly better and met our expectations. That said, I believe a discount should have been offered for the first night, which unfortunately did not happen. Overall, the hotel is very clean and modern.

A great place to stay in the heart of Brussels, just steps from Grand Place, with everything you need nearby. The customer service is truly the best in town. Every staff member was friendly, welcoming, and professional. A special thank you to Andres, Eve, and Romain for going above and beyond to make our stay memorable. I highly recommend this hotel.

The outside of the hotel is having a major overhaul / revamp so is not at its best. Reception is stylish but once you are beyond that the hotel could do with a good dollop of TLC. A lick of paint on the walls, repairing chips on doors and other woodwork plus new carpets could transform this hotel. A good, well sized bathroom. A very large comfortable bed gave me a good nights sleep. I did have earplugs which were needed as the toilet system seemed to have life of its own. I'm not sure what was going on with it but it seemed to partially flush every 5 to 10 minutes throughout the night.

Our stay at Juliana Hotel Brussels was wonderful! The front desk staff was incredibly kind, welcoming, and helpful throughout our stay. The dinner at the restaurant was absolutely spectacular, and the breakfast was honestly amazing — everything was delicious and beautifully prepared. The hotel has a great atmosphere and excellent service overall. We truly enjoyed our experience and would definitely return!

We had a wonderful stay - the hotel is in a quiet location but only a few minutes walk from lots of shops, restaurants and cafes. The hotel itself has friendly, helpful staff and a lovely courtyard garden for coffee in the morning or a drink in the evening. Rooms have everything you need and a comfortable bed. Would return and highly recommend to others!

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

This is quite a nice hotel though the design is showing its age (as are certain aspects of the rooms). I would have given the hotel 5 stars but for the fact that the hotel is situated in an office park with no shopping, restaurants, transportation, etc. nearby. You are definitely a captive audience here. Yes, you can take the hotel's shuttle to the airport to access trains into the city and other locations, but hardly convenient. If you stay here, be prepared to mostly STAY here, unless you have a car. Other than that, I found the food quite good, the staff very helpful, the park and lake setting behind the hotel pleasant, and the room comfortable.