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Wellington Vacation Packages

The comfort and space

When I arrived at the hotel at 4pm I was told my room wasn't ready because the house keepers are under staffed. I had a conversation with the gentleman checking me in who than went to check on the room and it was ready. I left the next morning at 11. Around 9pm I noticed I left my mom's blanket who passed away a week ago. I went back to the hotel and the same gentleman helped look all over but couldn't find my blanket. I was upset and crying explaining to him how important that blanket is to me. He called the owner and told him I was being rude to him so his boss was extremely rude to me. He said I crossed the line when I made his employee call him in tears because I was being rude to him. Of course I was upset but in no way was I rude about the situation. I was treated like extremely rude and the house keepers stole my mom's blanket. All day I thought the blanket was in the back of my car. I understand it was late when I returned back to the hotel but I expected my blanket to be put in an area where people leave there stuff so guest have a chance to retrieve it. I also booked this hotel for the pool which wasn't available. It has no water. I will never stay with this chain of hotels again.

The room was clean and overall what was expected since we have stayed here 2 times before. The shower drain grate was not connected to the drain, so it was accidentally dislodged and had to be put back in place. The second issue was the fact that the tissue dispenser only had two tissues that were in a flower on top and nothing else in the dispenser. The staff did a great job of answering questions even on the phone as we were running an hour behind schedule and called for late arrival. Will be staying at this location again as we find the location convenient and the surrounding establishments what we like.