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Staff was rude for absolutely no reason upon checking in.

The hotel was very clean. The staff was helpful! I love the location!

Place was immaculately clean, easy to get to staff and the staff was fantastic. We would recommend this hotel to anyone who is planning a visit to Richmond, Virginia.

Not pet friendly. If anything pet tolerant. The restaurants on site do not have anywhere to dine with your pets like other places in town. You basically become a hostage to your pets and have to stay with them in your room the entire time. As noted by others the property is very spread out. The lazy river ran out of chairs at 10ish and while I get it was holiday weekend there were chairs at the other pool they could have moved over. A couple I met the next day told me the mom got toilet paper on her leg in the lazy river. I also saw a man throwing a beer can at his friend while in the pool. It was chaos - my 15 year old didn’t even want to go in. The food is not good. The buffet was cold and the fancier restaurant’s steak looked like dog food. Not as represented on the website. My daughter said that and she is 12. She compared it to the little Cesar entrees. Only saving grace here was the staff. Very sweet and nice people. From servers to management on site - I was very impressed but corporate has a lot to do. Not sure they want to - it seems just like a private club they rent out sometimes.

This place is so warm and welcoming. The staff treats you like royalty.

Nice place!

I really enjoyed the decor and ambiance! The filtered water on my floor was wonderful!