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We arrived later in the evening and after we found the sheets, blanket and pillows for the pullout bed, we were able to put them on. After putting them on, we noticed what appeared to be bed bugs in the sheets. We informed the front office and they placed in a different room, but no reimbursement for the trouble. When we checked in, we were told that we would need to return the next morning to pick up the required parking passes, which would put us at risk of being towed (both vehicles). Fortunately we weren’t towed. When we went to get the passes the next morning, we weren’t towed asked how things were so far. We mentioned the bed bugs situation and the woman across the room from the main check in said that it wasn’t bed bugs and that it was ink. We saw what we saw and we’ve stayed at a number of hotels due to our daughter being a competitive swimmer and that often requires us to travel and stay in hotels.

My first time staying at the Omni Richmond Hotel and visiting Richmond and I loved it! The hotel is so clean, luxurious and the staff is so nice, helpful and welcoming! I had no problems while staying here at all and I would 100% stay here again 10/10! It's in a nice and lively area too and its easy to get in and out and its also really big too!

This was a trip to remember!! It was comfortable walking distance to a lot of attractions. The staff were polite and professional. The property was gorgeous and oh my goodness, we were overjoyed with our room. We will definitely be going back!!