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Get an overview of this hotel
4-star Vitoria-Gasteiz hotel, connected to a shopping center in Lovaina

Popular property highlights

Free WiFi
Pets allowed
Restaurant
Laundry facilities
Smoke-free property

Location

Located in Lovaina, this hotel is within a 5-minute walk of Florida Park, Armory Museum of Alava, and Cathedral of Mary Immaculate. Palace of Ajuria Enea and Statue of The Wayfarer are also within 10 minutes. Vitoria (VIO-Vitoria-Gasteiz Train Station) is 6 minutes by foot and Vitoria-Gasteiz Station is 6 minutes.

Hotel Features

Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, conference space, and concierge services.

Room Amenities

All 174 soundproofed rooms feature free WiFi and minibars. For a bit of entertainment, TVs come with satellite channels, and guests will also find room service and hair dryers.

Languages Spoken

  • English

Show all languages

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between EUR 13 and EUR 32 per person (approximately)
  • Self parking fee: EUR 17.60 per night
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Service animals are allowed

Service animals are exempt from fees/restrictions

Credit card pre-authorization

Staff temperature checks are conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Masks are available to guests

Debit cards not accepted

Gloves are available to guests

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Property Registry Number - H.VI.0001

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available through room service

Gap period enforced between guest stays - 24 hours

Online Penalty Collection

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets allowed for an extra charge of EUR 25 per pet, per stay
  • Dogs and cats only
  • Up to 55 lbs
  • Restrictions apply
  • For more information contact the property at the number on the booking confirmation

We should mention

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Hotel Names

  • Canciller
  • Canciller Ayala
  • NH Ayala
  • NH Canciller
  • NH Canciller Ayala
  • NH Canciller Ayala Hotel
  • NH Canciller Ayala Hotel Vitoria
  • NH Canciller Ayala Vitoria
  • NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Hotel
  • Nh Hotels Vitoria Gasteiz
  • NH Canciller Ayala Vitoria Hotel
  • NH Canciller Ayala Vitoria Vitoria-Gasteiz
  • NH Canciller Ayala Vitoria Hotel Vitoria-Gasteiz

Hotel Amenities

Property Features

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. Event facilities measuring 5627 square feet (523 square meters) include conference space. This business-friendly hotel also offers tour/ticket assistance, multilingual staff, and concierge services. Parking is available onsite for a surcharge.

NH Canciller Ayala Vitoria is a smoke-free property.

  • Bar/lounge
  • Elevator
  • 24-hour front desk
  • Conference space
  • Restaurant
  • Tours/ticket assistance
  • Free WiFi
  • Self parking (surcharge)
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Safe-deposit box at front desk
  • Conference space size (meters) - 523
  • Luggage storage
  • Breakfast available (surcharge)
  • Concierge services
  • Conference space size (feet) - 5627
  • Snack bar/deli
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Total number of rooms - 174
  • One meeting room
  • Number of floors - 10
  • Number of buildings/towers - 1
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Room Amenities

NH Canciller Ayala Vitoria offers 174 air-conditioned accommodations with minibars and safes. Satellite television is provided. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. This Vitoria-Gasteiz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Wheelchair accessible
  • Minibar
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Desk
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Bathtub only
  • Satellite TV service
  • Free WiFi
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Towels provided
  • Bed sheets provided
  • Number of bathrooms - 1
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
  • Wardrobe or closet

Parking

Self parking (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 5 AM and 10:30 AM.

Quejana - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

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