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Villaurbana Vacation Packages

Great Basic, no frills hotel. Near the airport and not far from city center. Met our needs as we had an early flight the following morning. Early check in was helpful and allowed us to spend the day in Cagliari.

Great location Friendly staff Clean and spacious room

No housekeeping Not even change of towels It’s 50€ if you want to get new towels In the store, the towels are 30€ :).

Overall good for a hotel in Italy. Best European room I’ve ever stayed in. The pool is great. The beach is nice. The food is mediocre, I was disappointed that you can’t even get a glass of tap water without paying. It is difficult to get into the restaurant for dinner unless you are doing all inclusive. The restaurant down the street is nice, and taking the 1 euro bus ride to Pula is an even better dinner option. The staff all seemed friendly, especially the cleaning ladies. It was very quiet and the pool entertainers worked hard.

We really enjoyed our stay and loved that the beach is just a short walk away. The food was good and everyone working there was friendly and helpful. I had read some reviews about noise issues, but we requested a quiet cottage and we honestly didn't hear any noise from adjoining rooms.

Having worked in high end hospitality management for over a decade, I understand the pressure during busy periods, however that shouldn’t detract from the customers experience. Service is what makes or breaks a hotel. Sadly the service here lacked massively. Apart from the staff members mentioned. What I find even more shocking is the replies to critical feedback from the Hotel’s Director General. Defensive and threatening rather than taking feedback onboard to improve services. This is NOT what the Hilton brand would expect The housekeeping staff were always smiley and pleasant. The staff at breakfast just aren’t attentive. Again, no service with a smile. The exception to this was a lady called Elletra who was great every time we saw her! Thank you. I had some dealings with customer service to arrange a cake and flowers for my wife’s birthday. Guilia was very helpful. Thank you. Check out was the same as check in. The staff member didn’t smile once, didn’t even make eye contact with us. Again, not what you’d expect from a 5 star hotel. Enrico was always pleasant.