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Aparthotel

smartments Wien Heiligenstadt

3.5 star property

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Photo gallery for smartments Wien Heiligenstadt

Lobby
Full-size fridge, microwave, stovetop, dishwasher
Shower, hair dryer, towels, shampoo
Studio XL | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Laundry
  • Kitchen
  • Free WiFi
$88
includes taxes & fees
Nov 1 - Nov 2

Explore the area

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Leopold-Ungar-Platz 3, Vienna, Wien, 1190
  • Place, Vienna Christmas Market
    ‪7 min drive‬
  • Place, St. Stephen's Cathedral
    ‪8 min drive‬
  • Place, Vienna State Opera
    ‪9 min drive‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪22 min drive‬

Room options

View all photos for Studio

Laptop workspace, blackout drapes, soundproofing, iron/ironing board

Studio

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio XL

Studio XL | Laptop workspace, blackout drapes, soundproofing, iron/ironing board

Studio XL

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Familyapartment

Laptop workspace, blackout drapes, soundproofing, iron/ironing board

Familyapartment

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio

Laptop workspace, blackout drapes, soundproofing, iron/ironing board

Studio

  • Sleeps 2

Studio Xl

  • Sleeps 2

Family Room

  • Sleeps 4

Family Apartment

  • Sleeps 4

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About this property

smartments Wien Heiligenstadt

3.5-star aparthotel in Döbling
Along with laundry facilities, this smoke-free aparthotel has express check-in and express check-out. WiFi in public areas is free. Other amenities include a vending machine. Each apartment provides a kitchenette with a refrigerator, a stovetop, a microwave, and a dishwasher. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a flat-screen TV. Weekly housekeeping is available.
Smartments Wien Heiligenstadt offers 166 accommodations with espresso makers and coffee/tea makers. Accommodations offer separate sitting areas. Accommodations at this 3.5-star aparthotel have kitchenettes with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers.

This Vienna aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is offered weekly and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

Smartments Wien Heiligenstadt features a vending machine, laundry facilities, and express check-in. Public areas are equipped with complimentary wireless Internet access. This Vienna aparthotel also offers express check-out, an elevator, and a water dispenser.

Smartments Wien Heiligenstadt is a smoke-free property.

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster
  • Water dispenser

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 15-inch flat-screen TV

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator (39 inch wide door)
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Housekeeping (weekly)
  • Iron/ironing board on request
  • Vending machine

Things to do

  • Bicycle parking

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 166 units
  • Bicycle parking
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Soundproofing
  • Water dispenser
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 3:00 PM) and Tuesday - Tuesday (11:00 AM - 7:00 PM)
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Hotelbird mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • An effective city/local tax rate of 2.5891 percent will be charged

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property

Property is also known as

SMARTments business WIEN HEILIGENSTADT Vienna
SMARTments business WIEN HEILIGENSTADT Aparthotel
SMARTments business WIEN HEILIGENSTADT Aparthotel Vienna

smartments Wien Heiligenstadt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 74 reviews
Rating 8 - Good. 26 out of 74 reviews
Rating 6 - Okay. 4 out of 74 reviews
Rating 4 - Poor. 4 out of 74 reviews
Rating 2 - Terrible. 1 out of 74 reviews

9.0/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Myrna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Near public transportation & just few stops to city center. Very clean, modern, staff were great. They have free coffee too.
Stayed 13 nights in Jul 2025

10/10 Excellent

Artur

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
All was great! Super easy to check in and out! Stayed for 2 weeks and room was regularly cleaned!
Stayed 16 nights in Jun 2025

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, room comfort
Very clean. Right next to station. Very helpful and friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Ruqaya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Sink is outside the bathroom which is very inconvenient for hand washing after using the toilet. Iron is available from reception but reception has very few working hours so it's best to bring your own or ensure you request it on time when reception is open.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

walter, Rio Rancho

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great BUT one caution: If you arrive on Sat, Sun, Holiday or before 0800 or after 1600 weekdays there is no staff. You must register online on Hotelbird app or on provided tablet on counter.
Stayed 6 nights in Sep 2024

6/10 Okay

Renate, Ames

Traveled with family
Disliked: Property conditions & facilities
Needs better cleaning. Curtains were dirty. Shower is slippery and small.
Stayed 5 nights in Sep 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jun 2024

8/10 Good

Sarang

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was ok but the air conditioning did not work and we had to sleep with the window open, so too much light!
Stayed 3 nights in May 2024

10/10 Excellent

Fred

Stayed 7 nights in Sep 2023

4/10 Poor

VOLKAN

Business traveler
Disliked: Room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Great quality at affordable price
Stayed 2 nights in Aug 2023

10/10 Excellent

Richie Jay

Liked: Cleanliness, amenities, property conditions & facilities
Checked-in exactly on time and check out prior at 11 AM. Excellent place and I would come back again. Unfortunately, I asked the receptionist for clean up the room. I came back after several hours I was gone. The room still dirty and dirty towels still on the floor. I was not happy at all.
Stayed 7 nights in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great place, excellent price and very clean. Very minimal (in a good way) - had some issues with the key card working but always got it to work eventually.
Stayed 7 nights in Apr 2023

10/10 Excellent

Abdullatif

Liked: Cleanliness, room comfort
Stayed 15 nights in Nov 2022

8/10 Good

MEHDI, Petaling Jaya

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room and hotel were clean. The hotel was Accessible, Location was perfect. Bus, Train are close to the hotel. Check in and Check out are organization were perfect. but The bedsheets were not clean. Fan of Bathroom did not work well.
Stayed 28 nights in Sep 2022

4/10 Poor

Agata

Stayed 2 nights in Aug 2022

10/10 Excellent

Christopher John

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 11 nights in Jun 2022

10/10 Excellent

Gulten

Liked: Cleanliness, amenities
Stayed 28 nights in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Room comfort
Stayed 1 night in Jan 2022

8/10 Good

VOLKAN

Business traveler
Liked: Cleanliness, room comfort

No Consumables

The place is clean and neat but there are no shampoo, no handwashwer, no dishwashing lotion, only 2 dose of dusch gel for 2 weeks of stay.. Apart from that the room is spacious the internet is fast and all kitchenware is working and in good condition.
Stayed 1 night in Dec 2021

8/10 Good

VOLKAN

Business traveler
Liked: Cleanliness, room comfort

Not enough consumables

The facility is perfectly OK. Clean and neat. But theconsumables are jsut not enough at all.. No hand washing soap available. Only two 10ml bottles (one use) of shower gel is offered for my one week stay. No shampoo. No dishwasher gel. Not enough paper napkins. No additional trashbags.. These can be solved easily but I can not understand why it is like this.
Stayed 5 nights in Dec 2021

6/10 Okay

SAEED

Traveled with partner
Liked: Amenities, property conditions & facilities
Check in was a real hassell. No one was there to help. We had lots of difficulty to get help. The online communication was not adequate.
Stayed 6 nights in Sep 2021

6/10 Okay

SAEED

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No one available to help at arrival. Difficult check in.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Excellent cost benefits ratio

Perfect facility. No signs to locate within the building. Remote phone support not efficient
Stayed 1 night in Sep 2021