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Mercure Wien City

4.0 star property

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Photo gallery for Mercure Wien City

Exterior
Exterior
Bar (on property)
Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
$129
includes taxes & fees
Jan 25 - Jan 26

Explore the area

View in a map
Hollandstrasse 3, Vienna, Vienna, 1020
  • Place, Schwedenplatz
    ‪5 min walk‬
  • Place, Stephansplatz
    ‪9 min walk‬
  • Place, Hofburg Imperial Palace
    ‪14 min walk‬
  • Airport, Vienna (VIE-Vienna Intl.)
    ‪19 min drive‬

Room options

View all photos for Superior Room (King Size or 2 Single Size Beds)

Superior Room (King Size or 2 Single Size Beds) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room (King Size or 2 Single Size Beds)

8.4 out of 10
Very good
(21 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(26 reviews)
  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

  • 205 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Mercure Wien City

4-star hotel in Leopoldstadt
A snack bar/deli, self parking, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite. Housekeeping is available on request.
Mercure Wien City offers 123 accommodations with laptop-compatible safes and hair dryers. LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This Vienna hotel also offers multilingual staff, tour/ticket assistance, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mercure Wien City is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 25 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 25 for adults and EUR 25 for children
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 59

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 59 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure City
Mercure City Wien
Mercure Wien
Mercure Wien City
Mercure Wien City Hotel
Mercure Wien City Hotel Vienna
Mercure Wien City Vienna
Wien Mercure
Wien Mercure City
Mercure Hotel Vienna
Mercure Hotel Wien City
Mercure Wien City Hotel
Mercure Wien City Vienna
Mercure Wien City Hotel Vienna

Mercure Wien City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 98 out of 181 reviews
Rating 8 - Good. 63 out of 181 reviews
Rating 6 - Okay. 14 out of 181 reviews
Rating 4 - Poor. 3 out of 181 reviews
Rating 2 - Terrible. 3 out of 181 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious, clean and comfortable.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gerald

Liked: Cleanliness, amenities
Nice and clean
Stayed 3 nights in Sep 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, good facilities e.g. nice location, a fridge, useful room layout. Slight difficulty for a shaver not having a plug in the sink.
Stayed 4 nights in Sep 2025

10/10 Excellent

ianiv

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

ianiv

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. Friendly staff. Absolutely great experience
Stayed 1 night in Sep 2025

10/10 Excellent

Jose Antonio

Traveled with family
Liked: Cleanliness, amenities
Great place
Stayed 2 nights in Sep 2025

4/10 Poor

Isaac

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very well located
Stayed 1 night in Aug 2025

10/10 Excellent

Dale, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Aug 2025

2/10 Terrible

Puneet

Traveled with family
Disliked: Room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Noureddine, Jersey City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, reasonable price and very friendly staff
Stayed 3 nights in Aug 2025

10/10 Excellent

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended..

We had a lovely stay in Mercure Wein City Hotel. Front desk/ Reception staffs were very helpful and friendly. Housekeeping and kitchen/dining room staffs were doing a great job. Highly recommended this Mercure Hotel in District 2. Just 3mins walk and you're in St. Stephen's Cathedral, City Center..
Stayed 3 nights in Aug 2025

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location
Stayed 3 nights in Jul 2025

10/10 Excellent

Juan, Oakville

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to the best of Vienna. Highly recommended
Stayed 2 nights in Jun 2025

10/10 Excellent

Roman

Stayed 3 nights in Jun 2025

8/10 Good

Martina, Ankara

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for your money, soundproof rooms, great location
Stayed 3 nights in Jun 2025

10/10 Excellent

Atilio

Stayed 4 nights in Jun 2025

8/10 Good

Hajar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location (within walking distance to several must-see sites). Overall clean and comfy rooms. But for the price paid, we were disappointed to see signs of deterioration in our room and room cleaning on one of the days we stayed was below standards (crumbs left on the bedside table, area around the sink not cleaned and cups/mugs not changed).
Bathroom door
Bathroom door
Hooks missing and not fixed
Stayed 4 nights in May 2025

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable modern hotel in a great central location with very friendly staff. We really enjoyed our weeklong stay and would highly recommend.
Stayed 7 nights in May 2025

10/10 Excellent

Nathalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience!

What an excellent hotel and service! Great room and very spacious and clean bathroom!! Well located and staff extremely friendly! Recommend and I’d love to return to this hotel again!
Stayed 2 nights in May 2025

6/10 Okay

Syed Mu

Traveled with family
Disliked: Amenities
Will not recommend to friends and family.
Stayed 3 nights in May 2025

8/10 Good

Oren, Binyamina

Stayed 4 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

I would.stay again

Friendly staff, great location just across the canal, good value
Stayed 3 nights in Apr 2025

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025