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Ruiz Milán Hotel

Property class: 2.5

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Photo gallery for Ruiz Milán Hotel

Reception
A patio with a round wooden table and chairs, a ping pong table, and a large window with a view of the interior.
A spacious indoor swimming pool with clear water, surrounded by stone steps and a tiled floor.
A room with a large window overlooking a balcony with a metal railing.
A hotel room with two beds, each with white linens and a dark blue blanket. There are two framed pictures on the wall and a ceiling light.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service
  • Housekeeping
The current price is $64
includes taxes & fees
Oct 24 - Oct 25

Explore the area

View in a map
Paseo del Malecón esq. Gómez Farias, Veracruz, VER, 91700
  • Place, Zócalo
    ‪2 min walk‬
  • Place, Veracruz Harbour
    ‪2 min walk‬
  • Place, Malecón de Veracruz
    ‪2 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪30 min drive‬

Room options

View all photos for Quadruple Room Standard

A hotel room with two single beds, a nightstand with a telephone, and two wall-mounted lamps.

Quadruple Room Standard

  • 269 sq ft
  • Sleeps 4

View all photos for Executive Room

A hotel room with a bed, bedside table, and a wall-mounted picture frame.

Executive Room

  • 75 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Partial Sea View

A room with a large window overlooking a balcony with a metal railing.

Double Room, 2 Double Beds, Partial Sea View

  • Partial sea view
  • 86 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

A hotel room with two single beds, each with a headboard and a nightstand. There are wall-mounted sconces providing light.

Standard Double Room

7.6 out of 10
Good
(11 reviews)
  • 65 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Economy Double Room, 2 Double Beds

A hotel room with two beds, a door, and two framed pictures on the wall.

Economy Double Room, 2 Double Beds

  • 65 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Executive

A hotel room with two beds, each with a dark headboard and white bedding. There is a nightstand between the beds with a telephone and a small table.

Double Room Executive

  • 247 sq ft
  • Sleeps 4

View all photos for Double Room Standard

A hotel room with two single beds, a bedside table with a telephone, and wall-mounted lamps.

Double Room Standard

  • 226 sq ft
  • Sleeps 4

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About this property

Ruiz Milán Hotel

Hotel in Malecon
This smoke-free hotel features an indoor pool, dry cleaning, and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and wedding services are onsite.
Ruiz Milán Hotel offers 98 air-conditioned accommodations with complimentary bottled water. This Veracruz hotel provides complimentary wireless Internet access. Bathrooms include showers. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool.
Ruiz Milán Hotel features an indoor pool, tour/ticket assistance, and laundry facilities. Public areas are equipped with complimentary wireless Internet access. For a surcharge, a shuttle from the hotel to the airport (available 24 hours) is offered to guests. This Veracruz hotel also offers dry cleaning/laundry services, a front-desk safe, and a porter.

Ruiz Milán Hotel is a smoke-free property.

Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 100 per night)
  • 24-hour airport drop-off shuttle on request for a surcharge
  • Limited onsite parking

Things to do

  • Indoor pool
  • Table tennis

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Elevator (20 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 6 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to March 6 2024 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 500 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 300 per vehicle (maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (up to 11 years old)
  • Nearby parking fee: MXN 100 per night (656 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Ruiz
Hotel Ruiz Milan
Ruiz Milan
Ruiz Milan Hotel
Ruiz Milan Hotel Veracruz
Ruiz Milan Veracruz
Ruiz Milán Hotel Veracruz
Ruiz Milán Hotel
Ruiz Milán Veracruz
Ruiz Milán
Ruiz Milán Hotel Hotel
Ruiz Milán Hotel Veracruz
Ruiz Milán Hotel Hotel Veracruz

Ruiz Milán Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 144 out of 574 reviews
Rating 8 - Good. 179 out of 574 reviews
Rating 6 - Okay. 115 out of 574 reviews
Rating 4 - Poor. 78 out of 574 reviews
Rating 2 - Terrible. 58 out of 574 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Room for the price is ok. Staff is nice. Hotel near to turísticos attractions.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 4 nights in Aug 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Staff was not very helpful. For the hotel status and maintenance needs major upgrades. There's no AC in the lobby, and our room single unit stopped cooling during the night.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was regular
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice; the rooms were clean. The hotel is located right in front of the Malecon of Veracruz, with a very nice view. Restaurants and everything else are close to it.
Stayed 14 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Cleanliness
.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Cheap and close to zocalo, restaurants, bars, tours, coffee shops (everything) Staff very friendly and helpful Definitely will recommend to friends
Stayed 3 nights in Mar 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service

The Port

Old Hotel, nice location close to everything
Stayed 1 night in Aug 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
Very disappointed, lack of amenities, mold and terrible bed.
Stayed 4 nights in Dec 2025
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
It is in a great location, two blocks from the zocalo, right in front of the malecon and point of interest, and 30 mins from airport. Unfortunately, the room don’t look clean, very uncomfortable pillows, linen look dirty, and the front desk is not welcoming.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! This hotel is located right in front of the Malecon, a couple blocks from the Zocalo. unfortunately, the rooms conditions are old and dirty looking (there is mold in the bathrooms). The pillows are in really bad condition. Also, be careful with the shower, the hot water is boiling!
Stayed 1 night in Jan 2023
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wonderful staff and fantastic location but this is a 2-star hotel. You get what you pay for. You may get mould on walls, only half the light fixtures working and a cockroach on your bed as we did. And we supposedly got a renovated room. So if you’re looking for practical this is your place but not ideal for else. Also when you’re next to the main plaza you also get all the public activity inside your room!
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
N/A
Stayed 3 nights in Aug 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a terrible days in this hotel, we needed to look for another hotel because in this place we didn’t find the Service that they were offering online. The actitude of the girls that were in recepción were rude and they show us a very bar disposition to solve the problems we face there.
Stayed 6 nights in May 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities need updating. We had great customer service, staff are all very helpful. They turned a bad trip into a good one. They accept payments with expedia which was nice because my card was not present due to extenuating circumstances. We were left with minimal cash, no id, and the reservation we made at a different "fancier" location wouldnt help at all. The other place denied any work arounds which was awful coming from out of the country and basically at a loss with not much to work with.
Stayed 1 night in Dec 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT stay in this hotel. This place is very DIRTY so much even words like …undermine how badly I get like I was getting a new disease each night I took a shower and slept in this swamp. Very low standard. Towels are very old - came in grey color with a lot of spots, patches!!, and fringes. Bathrooms and toilets are filthy - when taking a shower, water leaked out making floor wet. Sewage smell is almost always in the bathrooms. Only one bar of soap, one small shampoo envelope, and one water bottle were given to a room with 4 customers. No floor mats/no hand towels were provided. Some bath towels provided were like those ones would use to clean floor at home - not to touch our bodies. Pillows and even mattresses smelled. This hotel gives me bad impression of the City of Veracruz - how below standard ones may live in this city since this hotel located in the prime area is very sub-standard with a high price we paid. We wanted to move but did not want to lose our money so we took a deep breath and stayed.... Cleaning was not properly done - some tissue papers still left in the bathroom after daily cleaning. Front desk people were so so - were minimally helpful during some shifts and were really ignorant during some. DO NOT stay in this hotel.
Stayed 4 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locacion
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 location, steps away from the popular La Parroquia cafeteria. Across from the waterfront and Malcon de Veracruz. Staff was very friendly and helpful. Hotel does not have a restaurant, but with many restaurants and food options within walking distance. Tour bus stops across the street. Pricing is very affordable as compared to other hotels in the area. Would definitely book another stay.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Regular , para el precio . El hotel se quedó viejo
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Las instalaciones regular, el personal pésimo !!X
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
La atención del personal muy buena. Nos resolvieron un problema que de un principio no debería de existir, el caso del estacionamiento, escogí este hotel por la cercanía del malecón y porque tenía estacionamiento. Y me comentaron que estaba en remodelación, por lo que tuve que dejar mi auto en la calle. El cuarto muy anticuado, la TV muy pequeña, solo había 1 enchufe en toda la habitación.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
El lugar está en una excelente ubicación el aire acondicionado sirve excelente pero el baño está en muy mal estado sale un olor a caño que se impregna en la avitacion creo q por menos puedes encontrar un lugar mejor
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Mal servicio no te dan información que una habitación sencilla es sin televisión te cobran un depósito de $1,000 por cualquier situación que ocurra en la habitación y todavía te cobran $100 del estacionamiento es la primera vez que un hotel nos solicitan esto. Poca luz en la habitación. Pésimo servicio
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Esta dejando caer el hotel, viejo y percudidas las habitaciones.
Stayed 1 night in Jun 2026