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Gran Hotel Diligencias

4.0 star property

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Photo gallery for Gran Hotel Diligencias

Rooftop bar
Exterior
Lobby
Standard Double Room | Room service - dining
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Spa
  • Gym
$63
includes taxes & fees
Sep 22 - Sep 23

Explore the area

View in a map
1115 Independence Avenue Downtown, Veracruz, VER, 91700
  • Zócalo
    ‪1 min walk‬
  • Veracruz Cathedral
    ‪2 min walk‬
  • Veracruz Harbour
    ‪3 min walk‬
  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Premium bedding, down comforters, in-room safe, desk

Standard Double Room

8.6 out of 10
Excellent
(93 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, desk

Master Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 684 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite

  • 684 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | Premium bedding, down comforters, in-room safe, desk

Standard Single Room

8.6 out of 10
Excellent
(66 reviews)
  • 333 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Gran Hotel Diligencias

4-star hotel in Malecon
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a 24-hour health club, a bar/lounge, and a snack bar/deli are onsite.
Gran Hotel Diligencias offers 121 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Veracruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Tridosha. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.
In addition to a full-service spa, Gran Hotel Diligencias features an outdoor pool and a 24-hour health club. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a hot tub, a sauna, and spa services. Complimentary self parking and valet parking are available on site.

Gran Hotel Diligencias is a smoke-free property.

Mariscos Villarica - This rooftop bar specializes in Spanish cuisine and serves lunch only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mariscos Villarica

Things to do

  • 24-hour health club
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Spa open select days
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Reviews

Gran Hotel Diligencias Reviews

8.6

Excellent

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 626 out of 1113 reviews
Rating 8 - Good. 272 out of 1113 reviews
Rating 6 - Okay. 130 out of 1113 reviews
Rating 4 - Poor. 46 out of 1113 reviews
Rating 2 - Terrible. 39 out of 1113 reviews

Reviews

8/10 Good

Claudia

Traveled with family
Liked: Cleanliness, staff & service
It has an amazing pool view and location
Stayed 2 nights in Jun 2025

10/10 Excellent

Paulina

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great . Right in front of. The plaza . Lots to eat . We did have trouble getting to the parking garage since they are rebuilding the streets . But overall the rooms are great
Stayed 1 night in Jun 2025

6/10 Okay

Juan, Atotonilco de Tula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a nice atmosphere, with friendly staff and rooms that match the expected quality for the price. However, I did encounter a few issues during my stay. Upon check-in, I accidentally dropped my money pouch containing approximately 300 Mexican pesos inside the elevator. I realized it was missing within two minutes and immediately retraced my steps to the front desk to report it. Unfortunately, no one turned it in. Additionally, I typically receive my invoice via email for billing purposes, but despite requesting it twice, I have yet to receive it. There were also a few maintenance concerns: the room curtains did not close properly, leaving a noticeable gap, and the cable TV was not functioning upon arrival. While the maintenance staff was able to fix the issue, it took about 30 minutes. Despite these setbacks, the hotel is overall acceptable.
Stayed 1 night in Jun 2025

6/10 Okay

jose

Traveled with family
Disliked: Property conditions & facilities
Hotel viejo le falta mantenimiento
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Moises

Traveled with family
Liked: Cleanliness, amenities
Very good place, walkable during the day and good variety at night.
Stayed 1 night in May 2025

6/10 Okay

Arturo, San Antonio

Liked: Cleanliness, amenities, property conditions & facilities
I was very tired from the trip from New Orleans, connecting in Cancun, and needed to rest for a moment. The manager didn't want to check me in before 3:00 p.m. He only wanted to store my suitcase. It was a little annoying because I've stayed in other hotels before, and they gave me the opportunity to give me the room earlier because they weren't full.
Stayed 2 nights in Jun 2025

8/10 Good

Stacy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The elevator works great. The staff that check you in was not friendly and barely acknowledged us. But the car attendant staff was super great! Our room was basic, pretty standard, but the lobby was beautiful. You have to put a room key in a slot in order to turn on the air and the lights. So that way, when you leave have to take your room key, you cannot leave the air or the lights on. That was strange, but it worked out fine!
Stayed 1 night in May 2025

10/10 Excellent

Olivia

The staff
Stayed 1 night in May 2025

8/10 Good

adriana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was perfect during our stay but their room service was a little off putting. they wouldn’t do normal room service. you still get the option to do room service but it was only seafood and they didn’t do it all day everyday. it was very limited.
Stayed 2 nights in May 2025

8/10 Good

Ruben, Bronx

Traveled with family and small children
Disliked: Cleanliness, amenities
Everything was good except the room I stayed at AC wasn't great, it wasn't properly cleaned. Pool area was disgusting bird poop everywhere. Staff was great.
Stayed 3 nights in May 2025

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, amenities
Need up date un refrigerador en las abitaciones
Stayed 3 nights in May 2025

8/10 Good

Rodrigo

Liked: Staff & service
Muy buena ubicación
Stayed 1 night in May 2025

10/10 Excellent

Jesenia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is near by restaurants and shops. The room was big.
Stayed 1 night in May 2025

4/10 Poor

Sonia

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property should NOT be advertised as a 4 star hotel, it is not. It's a shame, because the building is historical, the rooms need a remodeling, not enough outlets, the shower is scary. Now, the staff in the parking garage super attentive, as well as the maids, but the guys at the front desk are super rude, specially the young kid working generally at night, I checked in on Friday the 2nd around 8 pm and the young gentleman at the front desk it made it seem like I was inconveniencing him and he could not wait to sit in the corner checking his phone. The next day I needed a taxi in the morning and the second guy at the desk said they may not come in because they're doing work in the side streets, even though there's still access to the hotel, customer service for these two guys is not their thing. I would not go back to this property.
Stayed 4 nights in May 2025

10/10 Excellent

Evelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 4 nights in Mar 2025

8/10 Good

Javier

Liked: Cleanliness, staff & service, room comfort
Muy limpio
Stayed 1 night in Apr 2025

6/10 Okay

Andrea

Stayed 1 night in Apr 2025

10/10 Excellent

Pedro, Cicero

Liked: Amenities
All very nice.
Stayed 3 nights in Apr 2025

10/10 Excellent

Kevin

Stayed 3 nights in Mar 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was kept very clean, the staff was very helpful with anything I needed. The area was very central to a lot of the festivities going on for the holiday week I was there.
Stayed 2 nights in Apr 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Genuinely loved the hotel and the location. It is directly in front of the main central plaza Zocalo. The rooms are a bit outdated but it’s fine because it is literally a 200 year old hotel. The staff is very accommodating and kind. The lobby is always air conditioned and clean. The cleaning staff is quick and restock everything welll. It is definitely a go back hotel.
Stayed 4 nights in Apr 2025

6/10 Okay

Aurora

Stayed 4 nights in Apr 2025

10/10 Excellent

Saul Ivan Ramos, Tlajomulco De Zúñiga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025