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Emporio Veracruz Hotel

3.5 star property

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Photo gallery for Emporio Veracruz Hotel

Front of property - evening/night
Interior
View from room
Exterior
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Parking available
  • Breakfast available
$101
includes taxes & fees
Oct 19 - Oct 20

Explore the area

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Paseo Del Malecon No 244, Veracruz, VER, 91700
  • Place, Malecón de Veracruz
    ‪2 min walk‬
  • Place, Veracruz Harbour
    ‪5 min walk‬
  • Place, Zócalo
    ‪5 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

Room options

View all photos for Super Saver

Super Saver | Premium bedding, minibar, in-room safe, desk

Super Saver

8.8 out of 10
Excellent
(17 reviews)
  • 283 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(23 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Privilege Suite, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

8.6 out of 10
Excellent
(65 reviews)
  • 290 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(43 reviews)
  • 290 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Privilege Double

Privilege Double | Premium bedding, minibar, in-room safe, desk

Privilege Double

7.2 out of 10
Good
(15 reviews)
  • 511 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Veracruz Hotel

3.5-star hotel in Malecon
Along with 3 restaurants, this hotel has 2 outdoor pools and a full-service spa. Other amenities include an indoor pool, a health club, and a bar/lounge.
Emporio Veracruz Hotel offers 223 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, bidets, and hair dryers.

This Veracruz hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Emporio Veracruz Hotel features a full-service spa, 2 outdoor swimming pools, an indoor pool, and a health club. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is available for a surcharge.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1787 square feet (166 square meters) include conference space. This family-friendly hotel also offers a children's pool, a hot tub, and a sauna. Parking is available onsite for a surcharge.

Emporio Veracruz Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Emporio Veracruz Hotel has 3 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night); free wired internet
  • Available in some public areas: WiFi (USD 15 per night); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 2 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,787 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On the bay
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired internet in public areas: USD 15 per night (rates may vary)
  • Self parking fee: USD 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Emporio Veracruz Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1015 out of 1531 reviews
Rating 8 - Good. 315 out of 1531 reviews
Rating 6 - Okay. 110 out of 1531 reviews
Rating 4 - Poor. 43 out of 1531 reviews
Rating 2 - Terrible. 48 out of 1531 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so close to the hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

carolina

Excellent services
Stayed 1 night in Jul 2025

8/10 Good

Juan Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good very noisy at night the hotel haven't ice machine in our floor we have to ho till 3rd floor
Stayed 6 nights in Jul 2025

8/10 Good

Jose

Stayed 1 night in Jul 2025

10/10 Excellent

Ana

Stayed 1 night in Jul 2025

10/10 Excellent

Ivan

Stayed 1 night in Jul 2025

8/10 Good

Carmen, St Catharines

Liked: Cleanliness, amenities
Stayed 2 nights in Jun 2025

8/10 Good

Carmen, St Catharines

Liked: Cleanliness
The location is excellent. The hotel is aesthetically pleasing; however, the rooms contain a damaged mirror, malfunctioning water taps, an impaired bathroom door, among other issues. The condition of the facilities is gradually deteriorating.
Stayed 1 night in Jun 2025

2/10 Terrible

Delilah

Stayed 1 night in Mar 2025

10/10 Excellent

Rodolfo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel experience, next at the harbor
Stayed 1 night in Jul 2025

8/10 Good

Roberto

Traveled with partner
The hotel dont have a good mantenimiento.
Stayed 4 nights in Jun 2025

10/10 Excellent

Carl

Stayed 2 nights in Jul 2025

6/10 Okay

Ivan

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room was good and clean. The location is excellent. The staff is very friendly but highly inefficient. 15 minutes for a check-in and about the same time for every check-out. Multiply that by the number of people in front of you, and you'll be there for a while. The bellboy was nowhere to be found when we wanted to retrieve our luggage from storage, and they did not have any appointments for a couple's massage for days. Even though they recommended it at check-in. You can get better value for money in any Boca del Rio hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ismael, Redwood City

Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff and the property location
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was extremely quick and easy, the property pool was going thru renovation so that took away from the experience.
Stayed 1 night in May 2025

10/10 Excellent

Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jose, Fort Worth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it’s right in front of harbor so that’s cool. all the vendors and shops near by is convenient. the main plaza with better restaurants and live music is about 7 blocks away and lots of other shops on the way there.
Stayed 5 nights in Jun 2025

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome beds great service and food I have stayed two times and will continue!
Stayed 2 nights in Jun 2025

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Emporio Hotel in Veracruz. When we arrived, our original room wasn’t quite ready, but the staff quickly took care of the situation and upgraded us to a better room. The upgraded room had an absolutely amazing view—especially perfect since it was carnival time! We had a fantastic experience. Thank you to the staff for making our stay so enjoyable!
Stayed 1 night in Jun 2025

4/10 Poor

Gustavo

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The employees. Very friendly, the room I give a 6 the terrible thing and for the price you pay was the bathroom in very poor condition the bathroom door was coming off, no hooks where to hang clothes, very cramped and small, leaking badly painted, shower keys in poor condition very unpleasant bathroom in a nutshell.
Stayed 3 nights in Jun 2025

10/10 Excellent

Jorge

Stayed 10 nights in Jun 2025

8/10 Good

Martha

Liked: Staff & service, property conditions & facilities, room comfort

Problems with lights

The room was clean. Friendly and helpful staff. But, the room did not have an iron, I had to request one. Once it was connected the iron made a sound then our lights went off. I had to call then after
Stayed 1 night in Jun 2025

10/10 Excellent

JUAN

Stayed 2 nights in Jun 2025

10/10 Excellent

anthony

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

flor de maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing central location, friendly staff and was very clear. Highly recommended.
Stayed 6 nights in Jun 2025