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Emporio Veracruz Hotel

3.5 star property

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Photo gallery for Emporio Veracruz Hotel

Front of property - evening/night
Interior
View from room
Exterior
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Parking available
$101
includes taxes & fees
Dec 18 - Dec 19

Explore the area

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Paseo Del Malecon No 244, Veracruz, VER, 91700
  • Place, Malecón de Veracruz
    ‪1 min walk‬
  • Place, Veracruz Harbour
    ‪5 min walk‬
  • Place, Zócalo
    ‪5 min walk‬
  • Airport, Veracruz, Veracruz (VER-General Heriberto Jara Intl.)
    ‪14 min drive‬

Room options

View all photos for Room Standard with Ocean View

Premium bedding, minibar, in-room safe, desk

Room Standard with Ocean View

  • 667 sq ft
  • Ocean view
  • Sleeps 6

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 269 sq ft
  • Sleeps 2

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 204 sq ft
  • Sleeps 4

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • 269 sq ft
  • Sleeps 2

View all photos for Room Superior with Sea View

Premium bedding, minibar, in-room safe, desk

Room Superior with Sea View

10.0 out of 10
Exceptional
(1 review)
  • 376 sq ft
  • Sea view
  • Sleeps 2

View all photos for Room Executive

Premium bedding, minibar, in-room safe, desk

Room Executive

  • 301 sq ft
  • Sleeps 4

View all photos for Super Saver

Super Saver | Premium bedding, minibar, in-room safe, desk

Super Saver

8.8 out of 10
Excellent
(18 reviews)
  • 283 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Executive with Street View

Premium bedding, minibar, in-room safe, desk

Suite Executive with Street View

  • 301 sq ft
  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(25 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Ocean View

9.0 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege Suite, 1 King Bed

Privilege Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Privilege Suite, 1 King Bed

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Standard

Premium bedding, minibar, in-room safe, desk

Double Room Standard

  • 322 sq ft
  • Sleeps 4

View all photos for Double Room Standard with Ocean View

Premium bedding, minibar, in-room safe, desk

Double Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds

8.6 out of 10
Excellent
(67 reviews)
  • 290 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View | Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Double Beds, Ocean View

9.2 out of 10
Wonderful
(43 reviews)
  • 290 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Privilege Double

Privilege Double | Premium bedding, minibar, in-room safe, desk

Privilege Double

7.4 out of 10
Good
(16 reviews)
  • 511 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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About this property

Emporio Veracruz Hotel

3.5-star hotel in Malecon
Along with 3 restaurants, this hotel has 2 outdoor pools and a full-service spa. Other amenities include an indoor pool, a health club, and a bar/lounge.
Emporio Veracruz Hotel offers 223 accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, bidets, and hair dryers.

This Veracruz hotel provides complimentary wired Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club, a hot tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Emporio Veracruz Hotel features a full-service spa, 2 outdoor swimming pools, an indoor pool, and a health club. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is available for a surcharge.

This 3.5-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1787 square feet (166 square meters) include conference space. This family-friendly hotel also offers a children's pool, a hot tub, and a sauna. Parking is available onsite for a surcharge.

Emporio Veracruz Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Emporio Veracruz Hotel has 3 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per night); free wired internet
  • Available in some public areas: WiFi (USD 15 per night); wired internet (surcharge)

Parking and transportation

  • Self parking on site (USD 2 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 18 for adults and USD 10 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,787 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • On the bay
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Thai massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1952
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 10 for children
  • Fee for in-room wireless internet: USD 15 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 15 per night (rates may vary)
  • Fee for wired internet in public areas: USD 15 per night (rates may vary)
  • Self parking fee: USD 2 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emporio Hotel
Emporio Hotel Veracruz
Emporio Veracruz
Emporio Veracruz Hotel
Hotel Emporio
Hotel Emporio Veracruz
Hotel Veracruz Emporio
Veracruz Emporio
Veracruz Hotel Emporio
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Emporio Veracruz Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1069 out of 1590 reviews
Rating 8 - Good. 320 out of 1590 reviews
Rating 6 - Okay. 109 out of 1590 reviews
Rating 4 - Poor. 42 out of 1590 reviews
Rating 2 - Terrible. 50 out of 1590 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Ricardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Well located, near to some restaurants and souvenirs shopping. Pools are great. We had an amazing view of the port from our room. We really disliked the service and the food at the restaurant “Condimento”. The ice machine worked maybe one out of the 4 nights we stayed. Overall the service is below average.
Stayed 4 nights in Aug 2025

10/10 Excellent

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sonia Beatriz Amaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though my balcony was facing the pool, the room remained quiet. Excellent location, friendly staff, clean premises. I'll definitely go back to this hotel.
Stayed 3 nights in Aug 2025

4/10 Poor

Robert

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We have been staying at Hotel Emporio for many years, as it used to be a place we enjoyed returning to. Unfortunately, our experience has been getting worse each year, and this year was by far the most disappointing. First, the room we were given did not lock properly. We called reception five times to ask for maintenance, but no one came. As a result, we had to carry our luggage with us when leaving for a tour — something unacceptable in a hotel of this category. The dining experience was also very poor. I ordered an arrachera steak that had nothing to do with arrachera and was completely inedible. Coffee served both in the club lounge and in the restaurant tasted like a brown soup with no aroma or flavor of coffee. The wine list looks extensive, but in reality, from the many listed wines, only two were available. In addition, one of the rooms had a broken air conditioning system. Maintenance filled it with gas, which made it work for one day, only for it to fail again. All these issues together — poor service, lack of maintenance, bad food and beverage quality — made our stay extremely disappointing. It is sad to see how the hotel’s standards have declined year after year. We truly hope management takes these issues seriously, because as long-time loyal guests, we would like to see Hotel Emporio return to the level of quality it once had.
Stayed 7 nights in Aug 2025

10/10 Excellent

Aracely

Traveled with family
Liked: Cleanliness, amenities
Great experience, excellent service.
Stayed 1 night in Aug 2025

2/10 Terrible

Luzia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel really disappointed me. The cleanliness was horrible. The bathroom had mold in the bathroom and on the toilet seat. The bathroom was clogged, so I had to remove the drain cover to let the water out. The cleaning ladies came to clean and didn't even go into the bathroom to remove hair. They were very friendly, but their work was disgusting. This hotel can't be considered a 4-star hotel. I stood outside my room for 40 minutes waiting for maintenance to open the door. My stay was truly a disaster.Luzia
Stayed 7 nights in Aug 2025

10/10 Excellent

Ludin

Liked: Cleanliness, staff & service, property conditions & facilities
It’s always a pleasure to stay there.
Stayed 1 night in Aug 2025

2/10 Terrible

Esteban, Danbury

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property used to be in great shape we are very disappointed we really loved staying at the Emporio for the convenience of the area restaurants, Zocalo etc. We don’t think we will be staying here again. I Hope they out there act together…
Stayed 7 nights in Aug 2025

10/10 Excellent

Lorenza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view
Stayed 2 nights in Aug 2025

10/10 Excellent

Ruben, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Jul 2025

8/10 Good

Danny

Traveled with partner
Liked: Cleanliness
The hotel is in the heart of the old city area, right in front of the main boulevard, the commodities are around it are fabulous, the restaurants, the colonialism architecture is fascinating. The room was fine, but the view from the corner window was breathtaking.
Stayed 2 nights in Aug 2025

6/10 Okay

Daniela Larissa, Cypress

Liked: Staff & service
Disliked: Cleanliness
Parking is terrible, you have to park across the street on a designated area that is extremely busy when trying to cross walking. During the weekend it is impossible to find parking there and having to wait on parking. Room needed maintenance, there were holes in the shower walls. Customer service was good but just an inconvenience area and parking.
Stayed 6 nights in Aug 2025

6/10 Okay

esteban

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones en decadencia, tiempo exagerado para ser atendidos para check in y check out, cobran el estacionamiento a pesar de ser huéspedes, el personal no da un trato amable, no explican a los huéspedes sobre el uso de los elevadores e instalaciones del hotel, check in 2 hrs tarde que no reponen, camas rotas y sin lamparas de lectura, la limpieza de habitaciones es a las 9 am de lo contrario ya no lo realizarán, no reemplazan las botellas de agua ni las tazas ni vasos de la habitación termine por mejor comprara aguas y desechables en la tienda de enfrente.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leonides

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't like the spa location it's very slippery due to the swimming pool they are on the way to the Spa Buffet is excellent a lot food and good food
Stayed 7 nights in Aug 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing view

The check-in process was smooth. The attentive desk clerk quickly checked us in. Our room category offered access to the 9th floor, where we could enjoy finger foods and beer or wine. However, the selection was limited, and the food was insufficient. Additionally, there weren’t enough staff to provide adequate service. Despite these shortcomings, the view was truly impressive.
Stayed 3 nights in Aug 2025

10/10 Excellent

Magaly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
La vista
Stayed 2 nights in Jul 2025

10/10 Excellent

Alejandro, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room with a view of the plaza. There was music and entertainment every night so it wasn’t quiet but I didn’t mind that. It’s conveniently located near the zocalo and the food at the restaurants was good!!
Stayed 4 nights in Aug 2025

10/10 Excellent

josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to relax and enjoy the port!!

The location is perfect to just walk to many great places. The view from the top is amazing. Very friendly and helpful staff. I would definitely stay her again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Maria Magdalena, Banning

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in an excellent location. The hotel rooms have excellent A/C. Please note that the month of July in Veracruz, Mexico is extremely humid! Please note that the handicapped ramps are very limited and there are many uneven sidewalks in Veracruz, Mexico. This city is definitely not for a disabled/handicapped person. A disabled/handicapped person will not be able to go on a boat tour to Cancuncito or another island due to no safe sidewalks to beach area. The waiters/waitresses in hotel do not check on their tables with frequency. It feels like you are forgotten after your order arrives. Overall, I would recommend this hotel. I just hope that waiters/waitresses improve their attentiveness. Stay away from the Taproom (Cerveceria) at the main garden where the music is played at night!
Stayed 4 nights in Jul 2025

8/10 Good

Jose

Stayed 1 night in Jul 2025

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great historical hotel in the heart of the action. Beds were comfy. A little outdated
Stayed 1 night in Jul 2025

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so close to the hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

carolina

Excellent services
Stayed 1 night in Jul 2025