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Was doubled charged for the room and refund took an effort. Room had only one bed and was different and smaller than the pictures on Expedia. Staff gave us an upgrade after complaining and it was better, but a bit dusty.

Sensacional

Had a great stay in Rio! Everything was good from start to finish — the hotel was comfortable, the service was friendly, and I really enjoyed my time here. I’m already looking forward to coming back soon. Definitely a place I’d be happy to stay at again!

My stay at this hotel was a very pleasant experience. The cleaning staff were always attentive and constantly making sure everything was clean and well maintained. The staff in general were very friendly and helpful, and they were always willing to answer my questions and assist whenever I needed anything. The location was excellent, only about two blocks from Copacabana Beach, which made it very convenient to enjoy the area. I also felt that the area around the hotel was safe. There was always a security guard outside keeping an eye on the entrance and helping ensure the safety of the guests. The breakfast was one of my favorite parts. Everything was very clean, elegant, and there was a great variety of food to choose from. The pool is beautiful and a great feature of the hotel. Unfortunately, it rained constantly during the days I stayed, so I wasn’t really able to enjoy it as much as I would have liked. The only area that I think could use some improvement is the gym. The equipment and facilities are quite old and could definitely benefit from an update. Overall, I really enjoyed my stay. The location, cleanliness, friendly staff, security, and breakfast made it a great experience. I would definitely stay here again, while keeping in mind that the gym and some of its facilities are older and could use some renovations.

Absolutely wonderful staff and environs. Incredible chef as well.

Clean room with a view of the beach! One caveat - if you’re expecting a balcony none of the beach rooms have balconies. Also I highly recommend a room with a view or otherwise you may have a room that overlooks the atrium with less sunlight. Another piece of advice - if you book an executive room it already comes with breakfast so don’t double pay! You also have the choice between taking breakfast in the executive lounge which is quieter but has slightly less options or the restaurant which has a larger buffet. In addition the executive lounge does have snacks, cold drinks, and a Nespresso machine available for use throughout the day and they have a happy hour every evening with light dinner and refreshments and a bar.

Hola!! Si vas de vacaciones a Río el lugar para alojarte es “el Janeiro”. Creo que 5 estrellas es poco. Desde la atención, el servicio, la excelencia de su personal en cada una de las áreas, la mejor ubicación de todo Río y cada detalle demuestra que NADA fue liberado al azar en este hotel. MARAVILLOSO. Gracias, sin duda pronto volveremos.

The customer service and the staff was great.