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The rooms were well equipped. Staff spoke clear English, very easy to communicate. Parking on site s challenging as it requires navigating a very narrow ramp. Had room service, the food delivery was on time, and OK, I would order it again if I needed.

Las instalaciones están muy descuidadas y el precio calidad no es lo que vale. El desayuno muy bueno. El aire acondicionado no servía mucho, no enfriaba mucho el aire.

The restaurant is good and it’s not cheap.

Only few staff members were really helpful and courteous. Most of people tend to answer on a rude way when asking questions which is something we are not used to or experience in our home country.

Upscale and perfectly located amazingly clean hotel in Madrid centro near Puerta del Sol and walking distance to El Retiro Park, the main museums, restaurants, shops and Royal Palace. This is my 4th time staying at the Regina Hotel and I wouldn’t go anywhere else when visiting Madrid. Great professional and very friendly staff that aids you with any kind of planning, reservations. The rooms are beautifully appointed, all times we stayed in the penthouse rooms with hot tub and terrace. Excellent breakfast and perfect air conditioning. Highly recommended!!!

Clean lines, modern, and spacious - perfect for a family of four with two teenagers. The location was excellent and safe. Close to plenty of restaurants and bakeries but also close to the subway. The beds were comfortable and we heard no other noise (even though the building was completely booked out)! The patio was an added bonus. Oh - as was the ping pong table. Huge win with our teenagers!!!! Three things that would make it even better: 1. Leave the AC on so that guests don’t arrive to an incredibly stuffy and sweaty hot upstairs after they’ve traveled all night and spent the day under 40C sun. We almost cried walking into the hot apartment - though it cooled down after about three or four hours. 2 The carpet and the couch are stained. That was off putting as we walked in and it was the first thing we saw. Please clean this. 3. The master bath sinks and shower don’t drain properly. Overall - the space and location were a big win!

Clean our room was with balcony perfect for view