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Valsayn Vacation Packages

The breakfast was great and delicious. The room was big. However, I found that when the staff made the bed. They didn't do it properly. Just kinda look like they did it in a rush and didn't take the time to do it. The lights in the room especially the bathroom are dim making it hard to see yourself in the mirror. We had a lizard and had to change rooms. They were very accommodating with this and gave us a new room immediately. Good stay would just have liked for more lights and time taken when cleaning.

Best place for the price

I booked this hotel because the Expedia listing advertised a 24-hour airport shuttle, which was essential since I was traveling internationally with my children. After booking, I was told there was no shuttle service and that I would have to find and pay for my own taxi. When I pointed out that the listing still advertised the shuttle, the owner admitted the information had not been updated since COVID but continued to justify it instead of correcting the listing. Advertising a service that is no longer provided is misleading and caused unnecessary stress while planning our trip. I had to cancel my reservation because I could no longer trust that the information in the listing was accurate. I hope the listing is updated so future travelers can make an informed decision.

The staff was extremely helpful.

The rooms were dirty and have not been maintained

beautiful landscape and pool