2/10 Terrible
Barbara
Traveled with family
Mar 30, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't waste your time and money
1.We booked 5 rooms next to each other by the pool. When we arrived one was not available and the room provided was at the other end of the hotel.
2. The hotel was under construction in the pool area which we were not advised before our stay. The work included jack hammering from 8am until 6 pm right next to 4 of the rooms windows making it intolerable to relax in our rooms. We asked for room changes upon arrival and were denied. The pool was unusable because it was cluttered with concrete, dust and debris.
3.The tv in 2 rooms did not work. In room 1 the hotel people exchanged the tv 3 times until they got a functioning one which was very small compared to what was advertised. There were 4 people in this room and on the 3rd attempt they did rewiring work . This took 5 hours on and off over the course of the day making the room unusable because it was full of workmen. I thought they would have at least give another room at this point but no.
4. When the jackhammers finally stopped about an hour later the band from the restaurant was so loud that there was still no peace to be had. If not for the constant noise during the day and the steady stream of workers right outside our windows this would have been tolerated but with everything else going on it was just too much.
5. The staff were unhelpful and didn't try to compensate at all with any fee reduction or meal vouchers.
6. The pictures on this sight were not a true representation of what we encountered.
Barbara
Stayed 2 nights in Mar 2025