The safe deposit box was locked. Although I told the receptionist, nothing was done until I checked out.
On the second day of my stay, I called using the hotel service button indicated on the phone in the bedroom but the person in the other end put me on hold as he said I should tell it to the reception but no one answered my call. So I gave up.
That afternoon I informed the reception about the safe but everyone there denied hearing about my feedback.
I do not know why the in house telephone does not have a shortcut to call the reception. I guess that they are shorthanded.
Located in Old Jakarta, this hotel is 0.2 mi (0.3 km) from Mangga Dua and 2.6 mi (4.2 km) from Jakarta Cathedral. Mangga Dua …More
Overall Verdict. Value for money given its location.
Location is its strongest point; close to central Jakarta for business and/or government meeting locations. Opposite the hotel is a mall.
Service: staff try their best to be polite and accommodate your needs.
Food: great buffet selection for breakfast. Local Indonesian, Chinese, Western, Japanese. Freshly baked bread from bakery
Areas to improve:
Soundproofing can be improved. Some reviewers mentioned doors are not so soundproof and I tend to agree. I stayed in the Deluxe room, supposedly to be better. Yet I can easily hear noises from the corridor of others talking, opening their doors, coughing. Not muffled noises but quite loud.
Sana Sini restaurant is closed at certain times like 11am and does not offer ala carte menu for lunch, only buffet. The Le Chocolat lounge can be improved to have tables with proper height for dining on one side while the other side offer coffee table seating. Hard to eat and entertain business guests with coffee table style seating.
Traveller from Singapore
Located in Central Jakarta, this luxury hotel is 0.1 mi (0.2 km) from Bundaran Hi and within 3 mi (5 km) of National Monument …More