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Papaya Playa Project, Tulum, a Member of Design Hotels

4.0 star property

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Photo gallery for Papaya Playa Project, Tulum, a Member of Design Hotels

Casita Loft Ocean View | View from room
Casa Coco | 1 bedroom, in-room safe, individually decorated, individually furnished
1 bedroom, in-room safe, individually decorated, individually furnished
Private pool
Yoga

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Breakfast included
  • Room service
  • Spa

Explore the area

Map
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780
  • Tulum Beach
    ‪18 min walk‬
  • Playa Paraiso
    ‪6 min drive‬
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪54 min drive‬

Room options

View all photos for Room, Private Pool (Casita Jungle, Ground Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool (Casita Jungle, Ground Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool, Ocean View (Casita, Rooftop Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casita, Rooftop Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Private Pool (Casita Jungle, Rooftop Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool (Casita Jungle, Rooftop Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Viento)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Viento)

  • Sleeps 10
  • 4 King Beds and 1 Double Bed

View all photos for Room (Casa Palma)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Palma)

  • Sleeps 8
  • 4 King Beds

View all photos for Loft, Private Pool, Ocean View

Loft, Private Pool, Ocean View | 1 bedroom, in-room safe, individually decorated, individually furnished

Loft, Private Pool, Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Room, Ocean View (Casita)

Room, Ocean View (Casita) | 1 bedroom, in-room safe, individually decorated, individually furnished

Room, Ocean View (Casita)

  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Coco)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Coco)

  • Sleeps 10
  • 5 King Beds

View all photos for Room (Casa Arena)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Arena)

  • Sleeps 8
  • 4 King Beds

View all photos for Room, Private Pool, Ocean View (Casita, Ground Pool)

1 bedroom, in-room safe, individually decorated, individually furnished

Room, Private Pool, Ocean View (Casita, Ground Pool)

  • Sleeps 2
  • 1 King Bed

View all photos for Room (Casa Palapa)

1 bedroom, in-room safe, individually decorated, individually furnished

Room (Casa Palapa)

  • Sleeps 10
  • 5 King Beds

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About this property

Papaya Playa Project, Tulum, a Member of Design Hotels

4-star hotel in Zona Hotelera
Spend the day catching some rays at Papaya Playa Project, Tulum, a Member of Design Hotels's private white sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
Papaya Playa Project, Tulum, a Member of Design Hotels offers 87 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Papaya Playa has 3 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, Swedish massages, and facials. The spa is open daily.
Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, free beach club on site, and umbrellas. At Papaya Playa Project, Tulum, a Member of Design Hotels you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. Wireless Internet access is complimentary. This beach hotel also offers a garden and a terrace. Onsite uncovered self parking is complimentary. The property offers extended parking privileges to guests.

Papaya Playa Project, Tulum, a Member of Design Hotels has designated areas for smoking.

A complimentary local cuisine breakfast is served each morning between 7:00 AM and noon.
Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Late night fare is available from room service (during limited hours).

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Extended parking on site

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to noon
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Evening entertainment
  • Free beach club
  • Full-service spa
  • Nightclub

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a national park
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Accessible airport shuttle
  • Upper floors accessible by stairs only

More

  • 1 floor
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Papaya Playa
Papaya Playa Project
Papaya Playa Project Hotel
Papaya Playa Project Hotel Tulum
Papaya Playa Project Tulum
Papaya Project
Playa Papaya
Playa Papaya Project
Playa Project
Papaya Playa Project
Papaya Playa Project A Member of Design Hotels
Papaya Playa Project, Tulum, a Member of Design Hotels Hotel
Papaya Playa Project, Tulum, a Member of Design Hotels Tulum

Papaya Playa Project, Tulum, a Member of Design Hotels Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 188 out of 358 reviews
Rating 8 - Good. 63 out of 358 reviews
Rating 6 - Okay. 35 out of 358 reviews
Rating 4 - Poor. 31 out of 358 reviews
Rating 2 - Terrible. 41 out of 358 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

James

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Stayed 1 night in Feb 2025

6/10 Okay

Morgan

Stayed 1 night in Dec 2024

2/10 Terrible

Lucas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Morgan

Stayed 4 nights in Dec 2024

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Krutarth

Liked: Cleanliness, staff & service, property conditions & facilities
Best stay at papaya playa
Stayed 3 nights in Nov 2024

10/10 Excellent

Manfred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fue una buena experiencia!
Stayed 4 nights in Nov 2024

2/10 Terrible

Sarina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Stayed 2 nights in Nov 2024

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever, we love every second there, they have a peaceful beach, nice rooms and a fantastic staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jodey

Lovely resort great staff and amenities!
Stayed 4 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the place a lot
Stayed 4 nights in Aug 2024

8/10 Good

Koichi

Traveled with family
Liked: Staff & service, amenities
Facility is a bit old
Stayed 2 nights in Aug 2024

10/10 Excellent

Giuseppe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Kamyar

Traveled with group
Disliked: Cleanliness, staff & service, amenities
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Stayed 3 nights in Aug 2024

8/10 Good

Johnny

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Stayed 5 nights in Aug 2024

8/10 Good

Myra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
Stayed 3 nights in Aug 2024

10/10 Excellent

Keila

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel papaya playa !

Loved the hotel. Amazing experience !! Will definifely return
Stayed 1 night in Aug 2024

6/10 Okay

Hannah

Traveled with group
Liked: Staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

Amir

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole my airpod pro! they do this 1 day before you leave and when you tell them they say they need time! they are thief, i even showed findmyiphone that it is at their workers houses!! but they said they are not responsible for anything except small safe in room!! i will escalate this to Expedia to make sure they don't do this to others!!
Stayed 7 nights in Jul 2024

10/10 Excellent

Noro

Liked: Staff & service, amenities, property conditions & facilities
Top!
Stayed 2 nights in Jul 2024

10/10 Excellent

Tiki

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay, amazing staff and hospitality
Stayed 1 night in Jul 2024

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent project have a good time
Stayed 3 nights in Jul 2024