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Nerea Tulum

4.0 star property

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Photo gallery for Nerea Tulum

Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Creator video
Partial Ocean View King | Premium bedding, down comforters, pillowtop beds, in-room safe
Pool View King | Premium bedding, down comforters, pillowtop beds, in-room safe
Dock

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
The current price is $170
includes taxes & fees
May 29 - May 30

Explore the area

View in a map
Fraccionamiento tankah III Mza 3 Lote 21, Tulum, QROO, 77760
  • Place, Cenote Manatí
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Beachfront Rooftop

Beachfront Rooftop | Premium bedding, down comforters, pillowtop beds, in-room safe

Beachfront Rooftop

  • Sea view
  • 684 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Rooftop Suite

Rooftop Suite | Premium bedding, down comforters, pillowtop beds, in-room safe

Rooftop Suite

10.0 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 684 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Beachfront Lower King

Beachfront Lower King | Premium bedding, down comforters, pillowtop beds, in-room safe

Beachfront Lower King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 432 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Beachfront Upper King

Beachfront Upper King | Premium bedding, down comforters, pillowtop beds, in-room safe

Beachfront Upper King

  • Sea view
  • 432 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Swim-Up King

Deluxe Swim-Up King | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Swim-Up King

9.4 out of 10
Exceptional
(3 reviews)
  • 432 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Partial Ocean View King

Partial Ocean View King | Premium bedding, down comforters, pillowtop beds, in-room safe

Partial Ocean View King

9.0 out of 10
Wonderful
(4 reviews)
  • Partial ocean view
  • 432 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Pool View King

Pool View King | View from room

Pool View King

8.0 out of 10
Very good
(4 reviews)
  • 432 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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4.5 out of 5, Wonderful, 646 reviews
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About this property

Nerea Tulum

4-star Tulum hotel steps from Soliman Bay
At Nerea Tulum, relax by an outdoor pool or hit the beach where you can enjoy snorkeling. Change of towels is available on request.
Nerea Tulum offers 22 air-conditioned accommodations with espresso makers and safes. Rooms open to furnished balconies. Pillowtop beds feature down comforters and premium bedding. Televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local and international calls are complimentary (restrictions may apply). In-room massages, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a lazy river.

Guests under 6 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. After a day at the beach, enjoy amenities at Nerea Tulum like a lazy river, an outdoor pool, and a hot tub.

The hotel offers a restaurant and a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. Onsite uncovered self parking is complimentary.

Nerea Tulum is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Nerea Tulum has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:30 AM for a fee: USD 20 to 40 per person
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Beach yoga
  • Free beach club
  • Hot tub
  • Kayaking
  • Lazy river
  • Outdoor pool
  • Snorkeling
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • At least 80% of food locally-sourced
  • Built in 2021
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Espresso maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 5 and younger are not allowed at this property; All guests older than 5 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 per person
  • Airport shuttle fee: USD 288 per vehicle (roundtrip, maximum occupancy 2)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 09043457

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 5 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 6 years old are not allowed in the swimming pool or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Nerea Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 145 reviews
Rating 8 - Good. 21 out of 145 reviews
Rating 6 - Okay. 3 out of 145 reviews
Rating 4 - Poor. 3 out of 145 reviews
Rating 2 - Terrible. 8 out of 145 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Mónica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Jesus was the best! We loved the resort , food was amazing, service rooms are outstanding! Will deff go back
Stayed 3 nights in Feb 2026

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The front desk staff, especially Jesus, and housekeepers were great, rooms are excellent, some quirks….water you have to take to refill, limited coffee provided, no new towels provided. Not a big deal, but also not expected in a Michelin rated hotel. The restaurant though, it’s hard to even know where to start. Food is poor quality, very expensive for what it is, and very limited in the options you have. Skip the ceviche, it’s not worth eating. Service is slow and the bare minimum effort is provided. Food concept and offering does not match what the hotel website discusses. Needs serious work from the management down.
Stayed 3 nights in Feb 2026

10/10 Excellent

Ian, Creston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We quite enjoyed our oceanfront room.
Stayed 5 nights in Feb 2026

10/10 Excellent

Jaime

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is the place to relax. We were there during the superbowl sunday, and nobody mention it to us after the initial offer for a free diner we declined. Excellent service by a young, diligent, respectful and attentive staff. Important mention to Jesus, Miguel, Cayetano and Axel. The warf is a special touch to an already piece of paradise. Old style perfection. Thank you staff.
Stayed 4 nights in Feb 2026

8/10 Good

terry

Small boutique hotel away from hipster row. Tiny beach. A couple stand-out employees, Jesus and Cayetano. Clean room. The biggest issue was construction going on next door. Very loud during daytime. Not the hotel's fault, but kind of a bummer.
Stayed 4 nights in Jan 2026

10/10 Excellent

samuel

Liked: Cleanliness, staff & service, amenities
Nerea was amazing
Stayed 4 nights in Jan 2026

10/10 Excellent

matthew

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was the best stay of my trip. Jesus was an amazing receptionist he made the first few hours of our trip so much fun. Room was amazing, the sounds and views of the ocean came right into the room. Food and drinks were top notch. Highly recommend 🙂
Stayed 1 night in Jan 2026

2/10 Terrible

Amanda Lettre, Bennington

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pretty much everything, except the room.
Stayed 9 nights in Jan 2026

8/10 Good

Erick Fernando

Stayed 3 nights in Jan 2026

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. I had the loveliest room. My stay would not have been as wonderful as it was without Jesus who was friendly, helpful and and absolute joy to interact with. Thank you, Jesus!
View from my room.
Stayed 4 nights in Jan 2026

8/10 Good

Robert

Stayed 3 nights in Dec 2025

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jesus was the highlight of the facilities. Great attitude, always helpful and friendly. Hotel was nice and had good AC, hot water and good views. Not many restaurants around, Umbal the restaurant at the hotel was decent for the price, BSKY was terrible at the sister hotel Mereva, steer clear of that place, Icaro at Bespoke was phenomenal! Really such good quality and service for a similar price point. We had massages at the hotel which were good. There is construction next door so weekdays were kind of loud. Awesome selection of free stuff, kayak, snorkeling gear, etc. loved the calmer waters from the barrier reef. Had a private dinner on the pier which Miguel set up for us and had good food/service. Nothing out of this world but good food nonetheless. Loved walking the beaches to find interesting corals and shells. Big thanks to Jesus and Miguel for a great experience.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jamal

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here in June. Staff was kind, room was clean. Unable to swim at the beach at that time of the year due to sargassum but they also have pools. We had the suite with a pool on the rooftop and it was worth it. Property was quiet and we only saw 2-3 other guests during our 4 night stay which is what we were looking for. Peaceful place.
Stayed 4 nights in Jun 2025

10/10 Excellent

Keren, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and helpful staff
Stayed 7 nights in Nov 2025

2/10 Terrible

Joannay

Stayed 3 nights in Oct 2025

10/10 Excellent

Kaylee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the hotel was like a healing getaway while being close enough to town. It was also very easy to find off the highway.
Stayed 7 nights in May 2025

8/10 Good

TIMOTHY, PEARLAND

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Still a beautiful place to stay, secluded and serene. Hopefully La Palapa will be replaced. The kitchen was closed for renevation but they upgraded me to a room with a private rooftop pool.
Stayed 2 nights in Jun 2025

10/10 Excellent

CARLOS

Liked: Cleanliness, amenities, property conditions & facilities
Acogedor y sereno, es el refugio perfecto para desconectar y dejarse abrazar por la naturaleza.
Stayed 1 night in Jun 2025

10/10 Excellent

CARLOS

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nestled north of Tulum, this hidden haven wraps you in stillness, where the whispers of the scenery dance with golden light. Each morning unfolds like a love letter, breathtaking views pouring through the windows, painting dreams across the sky. Private and soulfully cozy, it cradles you in nature’s gentle hush, as if the earth itself is exhaling peace.
Stayed 3 nights in Jun 2025

10/10 Excellent

Bruce James

Liked: Cleanliness, property conditions & facilities
Quiet and beautiful retreat, wonderful staff.
Stayed 5 nights in May 2025

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how quiet and secluded it was.
Stayed 4 nights in May 2025

8/10 Good

Rym

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2025

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, friendly and attentive.
Stayed 4 nights in Mar 2025

10/10 Excellent

Carla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nerea is relaxing, beautiful, and a comfortable hotel. The staff is kind, ready to help, and well trained for their tasks. It is exceptionally clean. Nerea offers us a new experience in cuisine, an amazing landscape, and opportunities to reset our wellbeing. I would go back there is a blink of an eye.
Stayed 7 nights in Mar 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entrance and pathways to the rooms. The staff was very friendly and helpful! We did get a little weary of the electronic music track after 8 days. Will stay there again!
Stayed 8 nights in Feb 2025