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Naala Tulum

3.5 star property

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Photo gallery for Naala Tulum

Exterior
Lobby lounge
Premium bedding, down comforters, minibar, in-room safe
Sundeck
Garden

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar
The current price is $76
includes taxes & fees
Jun 3 - Jun 4

Explore the area

View in a map
Av. Cobá Sur, Región 014, Súper Manzana 001, Manzana 004, Lote 001, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪66 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

9.2 out of 10
Wonderful
(23 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Apartment, 2 Bedrooms

Premium bedding, down comforters, minibar, in-room safe

Family Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed
  • Free WiFi

View all photos for Deluxe Quadruple Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Quadruple Room

9.4 out of 10
Exceptional
(18 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room

Premium bedding, down comforters, minibar, in-room safe

Standard Room

9.6 out of 10
Exceptional
(17 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About this property

Naala Tulum

3.5-star hotel in Zama
An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, self parking, and concierge services.
Naala Tulum offers 95 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 40-inch flat-screen televisions come with digital channels and Netflix. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available on request) is offered to guests. This Tulum hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Onsite parking is available (surcharge).

Naala Tulum has designated areas for smoking.

Naala Tulum has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Self parking on site (USD 10 per day)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 2.50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 120 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Naala Tulum Hotel

Naala Tulum Tulum

Naala Tulum Hotel Tulum

Naala Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 473 out of 724 reviews
Rating 8 - Good. 155 out of 724 reviews
Rating 6 - Okay. 56 out of 724 reviews
Rating 4 - Poor. 18 out of 724 reviews
Rating 2 - Terrible. 22 out of 724 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anya

Liked: Cleanliness, staff & service, amenities
Beautiful hotel !super affordable!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Hilary

Liked: Cleanliness, amenities, property conditions & facilities
Loved the natural look of the place. Very comfortable and picturesque.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, property conditions & facilities
Lovely place, very peaceful
Stayed 1 night in Feb 2026
Verified

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Room clean quiet location
Stayed 1 night in Feb 2026
Verified

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities
Location
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Richa

Liked: Cleanliness, property conditions & facilities
amazing service
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities
Great location. Very clean. Excellent value.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place very relaxing.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Donald

Liked: Cleanliness, property conditions & facilities
Easy check in and a good rate. The hot water wasn’t working, though. I showered at the hostel nearby. Rooms were nice and safe and clean and smelled good.
The rooftop pool and bar. Basically empty 90% of the time.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Pearl

Liked: Cleanliness, amenities, property conditions & facilities
Unexpected resort feeling. Room was superb 👌 Spacious with very comfortable beds. Location has amenities within walking distance...Fantastic rooftop with pool and view. Brekkie was healthy, warm and delicious..
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Giany

Liked: Cleanliness, staff & service, amenities
Room tidy and very clean with a fridge, hotel is on one the main avenue and still very quiet, we were ln the ground floor. Roof top is very nice with 2 pools, 1 bar which happen to be the breakfast area. The breakfast was ok. We would have appreciated
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay, very clean
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, especially for the price. The staff was excellent.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Oasis in the jungle

Amazing apartment with separate lounge/kitchen. Great bedrooms and comfortable beds. Nice bathrooms. The pool area/restaurant is stunning.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved, recommended
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Will stay longer next time.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.. will stay here again
Stayed 3 nights in Feb 2025
Verified

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Room was a good size, with a little balcony overlooking the little jungly area. The room itself was pretty basic. I had a hot shower 2 days out of 7. And even then you have to let it run for 15 minutes before it gets warm. The wifi was amazing. Staff were polite and helpfu. The location is great, youre close to restaurants and the grocery store. And maybe a 5 minute scooter ride to the beach zone. 4/5 for the cold showers lol.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
The amenities were great and the look was amazing.
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na’ala was a great place to stay. The hotel has a great pool and the property was very nice. The staff was helpful. It is located close to a few shops in walking distance. We enjoyed our stay here.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Ivana Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were wonderful. they had fantastic price forward excursion suggestions. very nice and helpful. location was very central to shops and good food
Stayed 6 nights in Sep 2025
Verified

8/10 Good

Ralph

Liked: Amenities
This is a nice hotel to stay, it has comfort, nice amenities.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay in walking distance from town. Restaurant had good food too and the pool area was fun and relaxing.
Stayed 6 nights in Feb 2025
Verified

8/10 Good

Arianny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great! Swimming pool is great, room are spacious! Location is very closed by convenience stores and restaurants.
Stayed 2 nights in Jul 2025