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Hotel Shibari Tulum - Restaurant & Cenote Club

5.0 star property

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View from room
Lobby sitting area
Reception
Food court
Saastal Jungle View Plunge Pool | 1 bedroom, premium bedding, pillowtop beds, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
$394
includes taxes & fees
Dec 10 - Dec 11

Explore the area

View in a map
Carretera Tulum Boca Paila KM 7, Tulum, QROO, 77766
  • Place, Tulum Beach
    ‪3 min walk‬
  • Place, Ven a la Luz Sculpture
    ‪6 min walk‬
  • Place, Playa Paraiso
    ‪10 min drive‬
  • Airport, Tulum Intl. Airport (TQO)

Room options

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Suki Garden View Deluxe | Balcony view

Suki Garden View Deluxe

10.0 out of 10
Exceptional
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Tsuri Jungle View Deluxe

1 bedroom, premium bedding, pillowtop beds, minibar

Tsuri Jungle View Deluxe

9.0 out of 10
Wonderful
(4 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Shizen Garden View Plunge Pool

View from room

Shizen Garden View Plunge Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Saastal Jungle View Plunge Pool

Balcony

Saastal Jungle View Plunge Pool

10.0 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Yaakun Grand Cenote View

Yaakun Grand Cenote View | Balcony view

Yaakun Grand Cenote View

  • 797 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Shibari Grand Cenote Front

Shibari Grand Cenote Front | Balcony

Shibari Grand Cenote Front

10.0 out of 10
Exceptional
(1 review)
  • 797 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Shibari Tulum - Restaurant & Cenote Club

5-star hotel in Zona Hotelera
2 outdoor pools, a full-service spa, and a restaurant are available at this hotel. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Hotel Shibari Tulum - Restaurant & Cenote Club offers 64 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. 70-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Tulum hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.
Kan Spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Shibari Tulum - Restaurant & Cenote Club features 2 outdoor swimming pools and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and gift shops/newsstands. Onsite parking is available (surcharge).

Hotel Shibari Tulum - Restaurant & Cenote Club has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
ATTA - This restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, uncovered self parking on site (USD 20 per day)
  • Valet parking on site (USD 5 per day)

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • ATTA

Things to do

  • 2 outdoor pools
  • Designer stores
  • Full-service spa
  • Gym
  • Shopping

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • No elevator
  • Smooth flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per day
  • A tax is imposed by the city: USD 3.05 per accommodation, per night. This tax does not apply to children under 12 years of age.
  • Service fee: USD 17 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 30 per person
  • Uncovered self parking fee: USD 20 per day
  • Valet parking fee: USD 5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Property Registration Number ICA1912108R8

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 18 years old are not allowed in the spa

Property is also known as

Hotel Shibari Tulum
Hotel Shibari Tulum - Restaurant & Cenote Club Hotel
Hotel Shibari Tulum - Restaurant & Cenote Club Tulum
Hotel Shibari Tulum - Restaurant & Cenote Club Hotel Tulum

Reviews

Hotel Shibari Tulum - Restaurant & Cenote Club Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness
Rating 10 - Excellent. 221 out of 271 reviews
Rating 8 - Good. 23 out of 271 reviews
Rating 6 - Okay. 16 out of 271 reviews
Rating 4 - Poor. 7 out of 271 reviews
Rating 2 - Terrible. 4 out of 271 reviews

Reviews

10/10 Excellent

Beverly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked it did not realize it was more of a romantic room. I was traveling with my girl friend and it was a bit awkward since her and I are friends best friends. It would have been nice if you also cater to non couples specially the rooms . The shower was a bit much out in the open with a friend. I had food poisoning and I have to say Rene took good care of me. Very knowledgeable and he knew what he was doing so I would not be unconscious. Grateful he was onsite. Grateful also for my friend taken care of me.
Stayed 2 nights in Aug 2025

10/10 Excellent

elizabeth

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to Tulum 3 times and by far this has been the best hotel. Super Clean, location is perfect, food is amazing, great staff and BEAUTIFUL hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Shibari is a wonderful place to stay in Tulum. It is very secure and safe, tranquil, and all of the staff are efficient, professional, and friendly. They had options to rent bikes and scooters, and had a nice restaurant along with room service.
Stayed 2 nights in Aug 2025

6/10 Okay

Shayan Safae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful location and a truly unique experience with the hotel surrounding a cenote. Great staff and tasty food and drinks. The gym is open air Which made it tough to use in August. Would recommend for a couple. Great place to unwind.
Stayed 6 nights in Aug 2025

10/10 Excellent

Gaby

Stayed 1 night in Aug 2025

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff , was the most attentive, I’ve experienced in all my global travels. The Cenote, was beautiful, transformative, haha. The food , the room , jacuzzi were awesome as well . The one negative for me was the music , from surrounding properties, made it hard for me to sleep . My Partner had no issues , said she slept well.
Stayed 4 nights in Jul 2025

10/10 Excellent

Annaliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Arleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time traveling to Tulum & I couldn’t have picked a better hotel for our stay! The service was incredible and the convenience of the cenote at the property was unmatched! Will definitely be returning.
Stayed 3 nights in Jul 2025

10/10 Excellent

Melissa, Doral

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and cenote inside. Clean, spacious rooms and the service was great. We loved the zone it was in as far as walk ability
Stayed 4 nights in Jul 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing spot in the hustle of tulum hotel zone this place allows you to slow down and appreciate what’s around you. Did cacao experience which was amazing and enjoyed the restaurant and the spa On site. Highly recommend
Stayed 4 nights in Jul 2025

10/10 Excellent

Francisco

Stayed 3 nights in Jul 2025

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvomo ahi 3 noches, nos hubiera gustado haber quedarnos mas tiempo, hermoso lugar, la gente muuy hamable, simplemente todo 👌. Excelente!.
Stayed 3 nights in Jul 2025

10/10 Excellent

luisa

Liked: Cleanliness, amenities, property conditions & facilities
Where it is located is very close to everything, the workers are very attentive and the hotel is very clean and everything is very organized.
Stayed 3 nights in Jun 2025

10/10 Excellent

Rafael, Bertram

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing!! The property was very well maintained and clean and the food was delicious and unique. The spa, jacuzzi, cenote and pool also very clean and very nice.
Stayed 3 nights in Jun 2025

10/10 Excellent

Maurice

Liked: Cleanliness, amenities, property conditions & facilities
Hotel Shibari was amazing. I suggest staying here when u visit Tulum. Its also plenty of resturants and shops walking distance from the property
Stayed 4 nights in Jun 2025

10/10 Excellent

Tiago Miguel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was outstanding, very calm and relaxing. The best was however the staff, couldnt be more attentive, truly amazing.
Stayed 3 nights in Jun 2025

10/10 Excellent

Belen

Stayed 1 night in Jun 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Ulonda

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful place and very nice stage! Different restaurants are walkable!
Stayed 3 nights in Jun 2025

10/10 Excellent

Erick Ramirez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, thank you for making us feel welcome.
Stayed 4 nights in Jun 2025

10/10 Excellent

Maria Carmen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was beautiful and very relaxing. The staff were very friendly and accommodating. We enjoyed the yoga session and the amazing cenote it was a very enjoyable experience. The food was excellent I did have a unique experience with the fish but was quickly resolved and credited.
Stayed 4 nights in May 2025

10/10 Excellent

Rudy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had great customer service the place was open clean and fresh looking the customer service was great very understandable
Beautiful walkway
Clean restaurant ready to order
Just relaxing and get ready to take a dip
Just kicking back enjoying the Sun
Stayed 5 nights in May 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
outstanding service . responsive, clean , very welcoming
Stayed 3 nights in May 2025

10/10 Excellent

Polin

Stayed 5 nights in May 2025