*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Copal Tulum Hotel features 2 outdoor swimming pools and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.
This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.
Copal Tulum Hotel has designated areas for smoking.
- Express check-in
- Coworking spaces
- Number of outdoor pools - 2
- Elevator
- Elevator door width (inches) - 39
- Fitness facilities
- Number of bars/lounges - 1
- Elevator door width (centimeters) - 100
- Number of poolside bars - 1
- Full-service spa
- Firepit
- 24-hour front desk
- Spa treatment room(s)
- Uncovered parking
- Secured parking
- Express check-out
- Tours/ticket assistance
- Free self parking
- Free WiFi
- Pool sun loungers
- Swimming pool
- Safe-deposit box at front desk
- Spa services on site
- Terrace
- Luggage storage
- ATM/banking
- Breakfast available (surcharge)
- Number of restaurants - 2
- Concierge services
- Fully fenced
- Designated smoking areas
- Total number of rooms - 85
- 24-hour fitness facilities
- No accessible shuttle
- Airport transportation (surcharge)
- Garden
Family Friendly Amenities
- Number of outdoor pools - 2
- Free WiFi
- Soundproofed rooms
- Laundry facilities
Room Amenities
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. Smart televisions come with satellite channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Minibar
- Daily housekeeping
- Private bathroom
- Bathrobes
- Hair dryer
- Yard
- Ceiling fan
- Designer toiletries
- Desk
- Premium bedding
- Soundproofed rooms
- Turndown service
- Wireless internet access
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Shower only
- In-room safe (laptop compatible)
- Satellite TV service
- Free WiFi
- Down comforter
- Memory foam mattress
- TV size: 43
- Rainfall showerhead
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Smart TV
- Netflix
- Number of beds 2
- Soap
- Shampoo
- Toilet paper
- Chef
- Guidebooks or recommendations
- Laptop-friendly workspace
- Restaurant dining guide
- Deck or patio
- Change of towels (on request)
- Change of bed sheets (on request)
Parking
Free self parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Cooked-to-order breakfasts are available for a surcharge and are served each morning.
Copal - Overlooking the garden, this delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Spa Services
The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
- Number of treatment rooms 2
- Outdoor treatment areas
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Deep tissue massage
- Prenatal massage
- Minimum age to access spa is 16
- Sports massage
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible pool
- Wheelchair accessible (may have limitations)
Nearby Activities
2 outdoor swimming pools are on site along with a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals on site
- Snorkeling nearby
Hotel Policies
Payment types
Fees
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
- Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
- Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Contactless food service / room service is available
Commonly-touched surfaces are cleaned with disinfectant
Reservation might be required for some facilities onsite
Property confirms they are implementing guest safety measures
Property uses a professional cleaning service
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Security system
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Food service has been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Service animals not allowed
Individually-wrapped food options are not available
Debit cards
Gap period enforced between guest stays - 24 hours
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
Pet Policy
- No pets or service animals allowed
We should mention
Pool access available from 7:00 AM to 9:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Hotel Names
- Copal Tulum Hotel Hotel
- Copal Tulum Hotel Tulum
- Copal Tulum Hotel Hotel Tulum
Hotel Reviews
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