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Copal Tulum Hotel

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Couples treatment rooms, body treatments, aromatherapy
Creator video
2 restaurants; breakfast, lunch, dinner, and brunch served
Private kitchen
43-inch Smart TV with satellite channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $117
includes taxes & fees
Jun 16 - Jun 17

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪19 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Hunab Lifestyle Center
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪64 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double Room, 1 King Bed, Terrace

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 1023 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.4 out of 10
Very good
(22 reviews)
  • Garden view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • 1163 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 1313 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • Garden view
  • 969 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 1658 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 1776 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 2314 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • Garden view
  • 2303 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Apartment, 4 Bedrooms, Garden View

  • Garden view
  • 3100 sq ft
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed
  • Free WiFi

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

Premium bedding, down comforters, memory foam beds, minibar

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • Garden view
  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed
  • Free WiFi

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About this property

Copal Tulum Hotel

4.5-star hotel in Zama
2 restaurants, 2 outdoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Copal Tulum Hotel features 2 outdoor swimming pools and a health club. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite uncovered self parking is complimentary.

Copal Tulum Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:30 AM.
Copal Gastro Bar - This poolside delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Copal Gastro Bar
  • Kokoro

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Coworking space

Outdoors

  • Firepit
  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 678 out of 1001 reviews
Rating 8 - Good. 150 out of 1001 reviews
Rating 6 - Okay. 66 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing!. The staff was very professional and nice.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Jennifer Stewart

Liked: Cleanliness, amenities, property conditions & facilities
Love this place!
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Alberto

Liked: Cleanliness, amenities, property conditions & facilities
I nice place to stay
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, great service, perfect location, would definitely stay again.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

TatyAnna

Liked: Cleanliness, amenities, property conditions & facilities
Staff and venue were beautiful!!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Kianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff was so helpful and friendly. A very welcoming stay at Copal Tulum.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Robert Comradd

Liked: Cleanliness, amenities, property conditions & facilities
The room and facilities was amazing! Both restaurants on site are amazing. We at breakfast everyday at the Gastro.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing little hotel located in Tulum. If you’re looking for somewhere to stay that meets all your needs and get you close to all the activities this is it.
Stayed 11 nights in Dec 2025
Verified

10/10 Excellent

Senetha

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, nice location
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Mehak

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, very nice rooms. Great ambience love it 💕 their food is awesome 😊👍 Highly recommend
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Tam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and staff was wonderful to deal with.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, property conditions & facilities
Beautiful hotel and the aesthetic was amazing! The service was great as well!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Isatu

Liked: Cleanliness, staff & service, amenities
The staff kept the room clean everyday and was very polite and generous. The front desk staff was very friendly and helpful with any requests we may have had, especially jimmy who worked at the front desk.
Stayed 4 nights in Feb 2026
Verified

6/10 Okay

Juan

Liked: Cleanliness, staff & service, amenities
It was an amazing experience, except that me and my family were assaulted by a local man that had an automatic pistol right in front of the hotel but staff was so kind, food was great, room comfortable
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Chanae Nichole

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Shamekiya

Liked: Cleanliness, property conditions & facilities
The clean and fast check in, so welcoming. The walk to the room was beautiful. The rooftop ,garden view with private pool was spectacular. The aroma of the entire suite was matching the vibe just beautiful. Very spacious,clean, well thought out suite.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Great staff! Always helpful. Rooms were perfect for our family. Having a pri ate pool is so convenient. Would recommend for sure
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Tandeleya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

narkima

Liked: Cleanliness, amenities, property conditions & facilities
staff was nice but the room smell like sewer
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Sashawna

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing clean and the staff was very nice would go again.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

matthew

Liked: Cleanliness, amenities, property conditions & facilities
Amazing value. Great service, victor and max were great. Room looked incredible. Atmosphere is very calm and relaxing. Highly recommend
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Armon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Great location off the beaten path, inside the hotel felt like a jungle oasis, even smelled amazing especially in the rooms. Excellent service too staff was great.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

sulsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service And close to restaurants and not 10-12 mins from the beach
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Kiana

Liked: Cleanliness, amenities, property conditions & facilities
Good customer service. Clean room and amenities. Best massage ever. Great food and hookah! Love it and definitely will be back again.
Stayed 4 nights in Jan 2026