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The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

We had a lovely, relaxing stay at the Galini Palace Resort Hotel. The overall atmosphere was calm and peaceful throughout, as the hotel is located in a quiet area away from the main tourist crowds. The Highlights: The absolute star of the hotel is the pool area - it is large, beautiful, crystal clear, and offers great view of the sea. The staff were also extremely friendly, welcoming, and always ready to help. The food variety in the dining room was impressive, and while not every dish was to our personal taste, we always found plenty to enjoy. Areas for Improvement: There were a few minor issues that kept this from being a true 5-star experience: Pool Hours: The pool hours are quite limited (10:30 AM – 6:30 PM). We felt it would be much better if it opened earlier and stayed open later in the evening, especially during the long summer days. Room Amenities: For a 5-star hotel, we expected more luxury touches. For example there were no bathrobes, and it was disappointing to be charged an extra daily fee to use the room safe. Maintenance & Cleanliness: The showerhead in our room was completely clogged. Also, there was a strange, strong smell of cleaning products in the hallway outside our room, which wasn't very pleasant. Overall, a very enjoyable stay in a beautiful setting. With a little more attention to the small details and operating hours, it would be perfect.

My overall impression of that hotel: Never again! The attitude of the staff does not correspond to a 5* hotel, but rather a cheap hostel. "All-inclusive" statement is false - only cheap and low level drink is included. Any normal wines and cocktails are at the additional cost. Shouts and attitude of the local staff are just killing the vacation mood.

Wasn’t a “beach” hotel as advertised, no beach amenities at all, difficult to even get a sunbed by the pool as everyone reserves them so early despite hotel “policy” not allowing it. Sadly cannot understand how it’s rated so highly.