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Traverse City Vacation Packages

Nice rooms and front desk

terrible bathroom... very low water pressure. only one working ice machine on the 2nd floor. elevators out of order (tower side) had to use very small staff elevator.

My check in and checkout process was horrible. My room got taken away despite the fact that I had called earlier that night saying I will be late. Couldn't get room keys until 10am the next day when the manager came and the keys still didn't work. At check out, they deactivated my room keys despite me having late check out. My room had a dirty chair with a mystery stain and the bathroom sink had what appeared to be mold on it. Staff was otherwise friendly and the restaurant in the hotel was delicious otherwise