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Townsend Vacation Packages

This was out second time and it was really a delite. Fun amenities and the staff was superb!

Over the past couple of years, we have consistently visited this facility, but this recent visit clearly revealed a decline in cleanliness. We were unable to obtain clean cups in the room, and despite assurances that the phone would be fixed during our week-long stay, it remained non-functional—never repaired. We waited over forty-five minutes for linen to make the bed at 9:45pm. Maintenance improperly threw our towels on the ground after we had placed them out by the pool before 10:00am, despite the gates being unlocked upon our arrival. A manager named Kitty behaved unprofessionally and confrontationally when addressing these issues, repeatedly referencing a “booklet" we never received. Kitty questioned our concerns, implying we thought we were more important than other guests, which was never our intention; several other guests were present, and some of their belongings were also thrown on the ground. Our only objective was to secure a shaded area, given the limited availability of umbrellas in the pool area. When our daughter experienced a medical emergency in the lobby, not a single staff member followed up with us after calling 911 and resolving the situation. I had to request an incident report, and not once did they inquire about her well-being. Despite the misconduct of the manager and maintenance staff, we had positive interactions with Rusty, Amanda, and Darbin. However, due to the overall decline in the facility's cleanliness and environment, we will not return.

Great place to stay and very friendly

It was an ok place for a budget plan. Clean but very dated. Nothing fancy. Lots of goose and duck feces on the sidewalk and parking area. Decent breakfast but not 5 star by any means. Basic pool that seemed maintained. The bathroom was very small. Worked fine for us because we needed something clean but inexpensive. Trolley stops right by the Inn.

Resort made for a great family vacation. Everything was clean. We had a couple minor room issues, but maintenance responded within minutes to address our concerns. Water park was enjoyable for the entire family. Kitchen in room had everything we needed for a small family meal in the room. Resort is close to all necessary conveniences including a variety of restaurants, Walmart, and many enjoyable activities.

The property was well maintained the only thing I didn't like was on the third floor because of my health issues other than that it was great and the staff was great thank you we will be back

It was great