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To Chau Vacation Packages

They did not clean the blanket or bed cover.

The property is very confusing. Several hotels and rental apartments under the same address. No front desk for help. Several managers for all th rentals. Security Guards are a joke. Good for nothing. No help. Property is well located but very busy and noisy. Quality of bed and linens very poor. In my particular case I canceled the remaining nights and still waiting for refund. Couldn't sleep. Mattress to hard and dirty pillows. Managers tried to help but just the same but stuff.

We rented a 6 bedrooms house but when arrived, was given a 4 bedrooms house. We then were offer a refund of 2 bedrooms and was told refund amount will go back to Expedia account within 2 weeks. It has been more than 3 weeks and we have not got the refund. Try to contact the owner but no response. The place need a good deep clean and turn on air conditioning before guests arrive.

Hotel is very noisy, not sound proof. Breakfast is a joke, hardly anything to eat. Hallway has a damp, not so fresh smell and is not air-conditioned. Staff is nice and respond to requests. But property is dated and many of the local guests have no regards for others, yelling and being disturbingly loud at all hours of the day, especially during the early morning hours. No peace and quiet here, that’s for sure!

Good

Very nice room and a wonderful view of the fireworks nightly. Only issue I had was the pillows that were too soft n small.