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City Express by Marriott Tijuana Otay

3.0 star property

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Photo gallery for City Express by Marriott Tijuana Otay

Lobby
Free daily continental breakfast
Superior Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, free WiFi
Property amenity
Property amenity

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Breakfast included
  • Housekeeping
  • Parking included
  • Air conditioning
  • Laundry
$99
includes taxes & fees
Dec 20 - Dec 21

Explore the area

View in a map
Boulevard Lazaro Cardenas 16002, Tijuana, BC, 22427
  • Place, Autonomous University of Baja California
    ‪3 min walk‬
  • Place, Alameda Otay
    ‪5 min walk‬
  • Place, U.S. Consulate General Tijuana
    ‪13 min walk‬
  • Airport, Tijuana, Baja California Norte (TIJ-General Abelardo L. Rodriguez Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Double Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 2 Double Beds

8.8 out of 10
Excellent
(17 reviews)
  • 226 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Room, 1 Queen Bed

7.6 out of 10
Good
(18 reviews)
  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

Superior Room, 1 King Bed with Sofa bed | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(5 reviews)
  • 226 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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4.1 out of 5, Very Good, 1,001 reviews
City Express Junior by Marriott Tijuana Otay

About this property

City Express by Marriott Tijuana Otay

3-star hotel in Mesa de Otay
Along with a fitness center, this smoke-free hotel has a 24-hour business center and coffee/tea in a common area. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a business center, a meeting room, and concierge services are onsite.
City Express by Marriott Tijuana Otay offers 120 air-conditioned accommodations with complimentary bottled water and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Tijuana hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. An area shuttle within 10 kilometers and a cruise ship terminal shuttle are complimentary for guests. This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

City Express by Marriott Tijuana Otay is a smoke-free property.

A complimentary continental breakfast is served on weekdays between 6 AM and 10:30 AM and on weekends between 7 AM and 11 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 10 km
  • Free cruise terminal shuttle
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free area shuttle
  • In-room crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

City Express Tijuana Otay Hotel
City Express Otay Hotel
City Express Otay
City Express Tijuana Otay
City Express by Marriott Tijuana Otay Hotel
City Express by Marriott Tijuana Otay Tijuana
City Express by Marriott Tijuana Otay Hotel Tijuana

City Express by Marriott Tijuana Otay Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 483 out of 1011 reviews
Rating 8 - Good. 237 out of 1011 reviews
Rating 6 - Okay. 115 out of 1011 reviews
Rating 4 - Poor. 59 out of 1011 reviews
Rating 2 - Terrible. 117 out of 1011 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yoana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great guest service
Stayed 1 night in Sep 2025

10/10 Excellent

Jose Luis

Stayed 2 nights in Aug 2025

6/10 Okay

Francisco

Stayed 1 night in Aug 2025

6/10 Okay

Miriam

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Elodia

Stayed 2 nights in Aug 2025

6/10 Okay

Josafat

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
In a city that is super hot we were having AC issues and they sent maintenance here and it broke again and I asked the front desk if they can give me a new room and they declined to provide me a new room but they want maintenance to come and check it one more time before they would switch me, at that point if I go back to a room with no AC I wanted a refund. FRONT DESK DOES NOT ANSWER THE PHONE. CANT EVEN SAY IT WAS BAD SERVICE IF YOU CANT EVEN GET A HOLD OF THEM.
Stayed 1 night in Aug 2025

10/10 Excellent

Juan Manuel

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

Erika

Stayed 1 night in Aug 2025

10/10 Excellent

KAROL LILY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, limpio, muy buena atención por el personal pero no tenían servicio al aeropuerto.
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Necesita mejorar

Casi en todos en mis viajes a Tijuana (placer o negocios) había elegido este hotel por su ubicación y que incluía lo necesario para una estancia cómoda y segura. En esta ocasión, a pesar que sólo fue 1 noche, me encontré con un hotel muy saturado con muchas personas en los alrededores y no se veían particularmente como clientes habituales. Referente a la habitación, el sistema de A/Ac hacía demasiado ruido (no lo normal para un sistema minisplit). En los pasillos y demás del hotel se escucharon también muchos ruidos durante toda la noche. El Wifi bastante inestable con desconexiones constantes y el desagüe de la regadera del baño estaba tapada; por lo que se volvió un estanque que poco a poco fue drenando.
Stayed 1 night in Aug 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great option for stay in TJ
Stayed 3 nights in Jul 2025

10/10 Excellent

Osvaldo

Stayed 1 night in Aug 2025

8/10 Good

Fabio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Vianey Alejnadra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio el desayuno está muy rico
Stayed 1 night in Aug 2025

6/10 Okay

Marissa

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Miguel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
City Express provided an amazing experience
Stayed 1 night in Jul 2025

10/10 Excellent

Norma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Luis

Stayed 1 night in Jul 2025

6/10 Okay

Nora

Traveled with partner
Liked: Staff & service, amenities
Carpet needs attention
Stayed 1 night in Apr 2025

4/10 Poor

SUJEY

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The man at desk was hrlpful and checked us in half hour before check in time. The cleaning lady was extremely rude and they only gave us 2 towels instead of 3. Which we were 3 in our party. She asked you guys need more towels in a very rude way. No towels to dry our hands, no washcloths, no bucket for ice. All bad.
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant staying

It was very good, customer service, rooms, variety of restaurants in wsalking distance, we felt safe, parking good.
Stayed 1 night in Jul 2025

8/10 Good

Maria sugeyle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

María Teresa

Disliked: Staff & service
Stayed 1 night in Jul 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buenas instalaciones