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Terra Alta Vacation Packages

Although the hotel staff was friendly and apologetic, the overall experience fell well below reasonable expectations. Upon our arrival, we discovered that the hotel elevator was not working. We were traveling with two elderly family members who had considerable difficulty climbing the stairs. This created an unnecessary hardship and significantly affected their comfort and ability to access their room. More concerning, during the night, I noticed a strong smell of marijuana in our room. Upon opening the nightstand, I discovered a bag containing marijuana along with dirty clothing that had apparently been left behind by a previous guest. Finding these items in a hotel room was extremely disturbing and raised serious concerns about the property's housekeeping standards and the safety of its guests. Had a child been traveling with us, the presence of marijuana within easy reach could have posed a serious safety risk. I immediately brought the situation to the staff's attention. Although the staff apologized, the response was inadequate. After I requested that the room be cleaned, the staff removed the dirty clothing and marijuana but did not thoroughly clean the room. This did not adequately address my concerns about the condition of the room . I appreciate that the staff members were courteous; however, friendliness alone does not resolve the significant issues we experienced. The nonfunctioning elevator, the difficulty imposed on our

The dishes were dirty - night desk clerk was amazing. Everyone else was short and not helpful. Great location and once things were cleaned worked well for us