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Tapukara Vacation Packages

L’annonce de cet hôtel, tel qu’affiche le 4 novembre 2026 était un scam, la photo est fausse, l’adresse inexistante , l’évaluation du prix habituel fausse, je me suis rendu en taxi pour me retrouver à minuit devant un terrain vague. Heureusement j’avais un téléphone avec la connection satellite . Google map a affiché une autre adresse qui était hors la zone sécurisé de l’aéroport dans un coin mal entretenu. La chambre est un 2 étoiles et ne vaut que 2500/3000 rs. J’ai demandé un remboursement à Hôtel.com pour cette situation , fausse annonce

The photos on Expedia bore little resemblance to the actual property. The hotel was in a poor state, with rats, cockroaches and ants present, and the pillows and bed sheets were stained. On my first night, a hotel staff member claimed there was an issue with my booking and that Expedia had contacted them to collect additional money from me. I contacted Expedia immediately and was told that my booking was fine and that they had never contacted the hotel. When Expedia attempted to call the hotel to clarify the situation, they told me their calls were repeatedly being disconnected. I raised both the condition of the hotel and the attempted extra charge with Expedia that same night. Unfortunately, after spending nearly two hours on chat support, from midnight until 2am, and being passed between multiple agents, I was ultimately told that nothing could be done and the chat was abruptly ended. I checked out the following morning and requested a refund for at least five of the seven nights I was due to stay. Expedia refused and also declined to help me find alternative accommodation. The entire experience was extremely frustrating. I am deeply disappointed with Expedia's handling of the situation and will not be using the platform again. Shocking customer service and a complete lack of support when it was needed most. I won't be using Expedia ever again and will go back to using their competitors!!

A brilliant hotel if you are travelling to or from Delhi airport. The hotel was well located, modern and very clean. We had a family room which was spacious and well equipped, comfortable and very clean. The rate included an evening buffet meal as well as breakfast and complimentary airport pick up or drop off which I had not realised and this made it very good value for money. The staff were really friendly and welcoming - on the last night of our holiday our children wanted takeaway pizza and the wonderful staff arranged this for us. Service was excellent and the breakfast was very good. On our way to the airpot my husband realised he had left a bag in our room! We did not have time to turn round and sit in traffic back to the hotel so they sent out another driver to meet us with the bag, really outstanding service which saved us missing our flight!

The stay was nice. The staff were very polite and helpful. Definitely a next time visit place. Free airport transfer was very helpful.