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Tanah Rata Vacation Packages

It was okay, if you don't mind the cleanliness of the room. Upon entering, I don't mind how small the room was because it's cozy. They had the water bottles, vanity set, shampoo, soap, shower gel, and slippers (if they're not from the last owners though). They also had the prayer mat for those who are Muslim. And whenever you need something, the staff will get it done right away. The downside is the cleanliness of the room, and the bath towels (which had either brown or grey stains, which prompt me to buy my own disposable towels). It doesn't seem like the room is well maintained as some areas are clearly painted over, or were chipped off. There were sticky/oily things stuck on the wall AND the head of the bed. There were mold and dust, the remotes had dirt on them and I honestly felt grossed out this whole time. Normally, I'm not a germaphobe but this place activated it.. I wish I could get a refund but it's too late now. One of the lights of the bed wasn't working either. This was honestly the time where I wish I got a room with windows because I really felt suffocated/congested in there. The only thing that saved my germaphobic panic was the air conditioner, but even then I don't wanna think about if they clean it as well. Unfortunately, I can only post 8 photos so I had to choose the worst of the worst. I hope that the staff will look into these and take extra measures on the cleanliness of their rooms. This would be my last choice if I were to travel back there again.

This hotel has such a unique look and atmosphere. Very stylish, yet simple. Wonderful comfortable rooms in a very convenient location. The staff were some of the kindest and helpful I've ever had. They seemed so eager to help and make sure that my stay was comfortable. I will definitely look here first the next time I come back.

Highly recommend

The hotel was okay overall, but I had a disappointing experience after checkout. They charged a refundable security deposit of 500 MYR at check-in and, even after more than a month since checkout, the amount has still not been refunded. I have sent multiple emails to follow up, but there has been no response from the hotel. I hope they improve their post-stay customer service and refund process.

ok, good, room clean breakfast good