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Tanah Rata Vacation Packages

The hotel was immaculately clean, and the staff were extremely friendly and helpful. The buffet breakfast caters for all palates. The room was clean and offers great views of the Petronas Towers (if you are lucky enough to get that side). The pool was clean. The restaurant on the 15-floor served great food.

I was extremely disappointed with my stay at Sunday Hotel Susanna Suites. Unfortunately, the cleanliness and overall service were far below what I expected. When we arrived, the suite was very dirty. There were ants throughout the kitchen, making it unpleasant to prepare or store food. The rubbish bin still contained eggshells from previous guests, and we even found someone else’s shoes left in the cupboard, which made it clear the room had not been properly cleaned before our arrival. The bed sheets had blood stains on them, and there were not enough clean towels provided for our stay. The beds were also very uncomfortable, making it difficult to get a good night’s sleep. Overall, the level of housekeeping and customer service was unacceptable. The property did not appear to be cleaned or inspected properly, and our concerns were not handled satisfactorily. I would not recommend staying here unless significant improvements are made to both the cleanliness and the standard of service.

Nice and convenient place to stay.