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over priced room poor concierge services poor food selección at the bar super early check out time

At the entrance, when I rang the bell to have the door opened—it is always locked and doesn't open automatically—the staff member, Isa, was sarcastic, walking slowly even though she knew I was waiting. She doesn't know how to deal with people! The room's air conditioner was broken; it was just blowing air, while the temperature outside was around 96°F. The unit itself was filthy and covered in mold! The listing said the room had been renovated, yet the air conditioner was broken and moldy!