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Get an overview of this hotel
5-star Suzhou hotel, connected to a shopping center in Wuzhong

Popular property highlights

Free self parking
Free WiFi
Restaurant
Indoor pool
Business center

Location

Located in Wuzhong, this luxury hotel is within 1 mi (2 km) of Jinji Lake, Yuanrong Times Square, and Suzhou International Expo Center. Suzhou Culture and Arts Center and Suzhou Museum are also within 9 mi (15 km).

Hotel Features

2 restaurants, a restaurant, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a 24-hour health club, and a bar/lounge.

Room Amenities

All 303 soundproofed rooms provide free WiFi, free wired Internet, and 24-hour room service. Thoughtful touches include bathrobes and slippers, and guests will also find minibars and LCD TVs.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 145.75 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

UnionPay

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Number of children who can stay free - 2

Debit cards

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Hotel Names

  • Shangri-La Hotel Suzhou Yuanqu
  • Shangri-La Hotel Yuanqu
  • Shangri-La Suzhou Yuanqu
  • Shangri-La Yuanqu
  • Hotel Shangri-La Hotel, Suzhou Yuanqu Suzhou
  • Suzhou Shangri-La Hotel, Suzhou Yuanqu Hotel
  • Hotel Shangri-La Hotel, Suzhou Yuanqu
  • Shangri-La Hotel, Suzhou Yuanqu Suzhou
  • Shangri Hotel, Suzhou Yuanqu
  • Shangri-La Hotel, Suzhou Yuanqu Hotel
  • Shangri-La Hotel, Suzhou Yuanqu Suzhou
  • Shangri-La Hotel, Suzhou Yuanqu Hotel Suzhou

Hotel Amenities

Renovations + Closures

The following facilities or services will be unavailable from July 2 2020 to December 31 2020 (dates subject to change):

  • Bar/Lounge(s)
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Spa
  • Swimming pool

Property Features

In addition to an indoor pool, Shangri-La Hotel, Suzhou Yuanqu provides an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and a meeting room. This luxury hotel also offers a rooftop terrace, spa services, and tour/ticket assistance. Complimentary self parking is available on site.

Shangri-La Hotel, Suzhou Yuanqu is a smoke-free property.

  • Barbecue grill(s)
  • Bar/lounge
  • Elevator
  • Rooftop terrace
  • Indoor pool
  • 24-hour front desk
  • Business center
  • Spa treatment room(s)
  • Restaurant
  • Tours/ticket assistance
  • Free self parking
  • Dry cleaning/laundry service
  • Free WiFi
  • Outdoor pool
  • Free wired Internet
  • Smoke-free property
  • Safe-deposit box at front desk
  • Spa services on site
  • Luggage storage
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Concierge services
  • Ballroom
  • Laundry facilities
  • Total number of rooms - 303
  • 24-hour fitness facilities
  • One meeting room
  • 24-hour health club
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Room Amenities

Shangri-La Hotel, Suzhou Yuanqu offers 303 air-conditioned accommodations with minibars and safes. Beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Air conditioning
  • Wheelchair accessible
  • Free newspaper
  • Minibar
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Room service (24 hours)
  • Desk
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Blackout drapes/curtains
  • Slippers
  • Separate bathtub and shower
  • Free WiFi
  • Free wired Internet
  • Down comforter
  • LCD TV
  • Rainfall showerhead
  • Connecting/adjoining rooms available
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Linens provided
  • Number of bedrooms - 1
  • Soap
  • Shampoo
  • Toilet paper
  • Guidebooks or recommendations
  • Electrical adapters/chargers

Parking

Free self parking

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Food & Drink

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.

Cafe Hong - Onsite café. Reservations are required.

Shang Garden - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

SIP Lounge - Onsite lobby lounge. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Sports massage
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fitness classes on site
  • Yoga classes/instruction on site

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