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The Square

3.5 star property

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Photo gallery for The Square

Outdoor pool
Family Suite | Premium bedding, pillowtop beds, in-room safe, desk
Billiards
Terrace Garden | View from room
Arcade

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Siwalankerto Street 146-148, Surabaya, East Java, 60236
  • Place, Petra Christian University
    ‪3 min walk‬
  • Place, City of Tomorrow
    ‪16 min walk‬
  • Place, Universitas Islam Negeri Sunan Ampel Surabaya
    ‪4 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪15 min drive‬

Room options

View all photos for Deluxe Double Room

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

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About this property

The Square

3.5-star Surabaya hotel with 1 restaurants, connected to a shopping center
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a coffee shop/cafe are onsite.
The Square offers 120 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to balconies. Pillowtop beds feature premium bedding. 28-inch LCD televisions come with premium cable channels. Bathrooms include showers and slippers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 14 years old are not allowed in the fitness facility without adult supervision.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, The Square features an outdoor pool and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A poolside bar is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

7 meeting rooms are available. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

The Square has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
The Square has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 70,000 for adults and IDR 50,000 for children
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7 meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 28-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Desk
  • Free daily newspapers
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: IDR 180000
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: IDR 180000

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a negative Antigen COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 24 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 295000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 70000 for adults and IDR 50000 for children
  • Airport shuttle fee: IDR 150000 per vehicle
  • Early check-in fee: IDR 180000 (subject to availability)
  • Late check-out fee: IDR 180000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 14 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Square Apartment Arcade
Square Apartment Arcade Hotel
Square Apartment Arcade Hotel Surabaya
Square Apartment Arcade Surabaya
Square Surabaya Hotel
Square Surabaya
The Square Hotel
The Square Surabaya
The Square Hotel Surabaya
The Square Surabaya Hotel Powered by Archipelago

The Square Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 72 reviews
Rating 8 - Good. 36 out of 72 reviews
Rating 6 - Okay. 16 out of 72 reviews
Rating 4 - Poor. 6 out of 72 reviews
Rating 2 - Terrible. 0 out of 72 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
In university are, rooms are occupied by the student and they come and go throughout the day so the elevator is always busy. Lobby is not on ground level and the elevator to the ground level is separated to the one goes to your room. The cleaning staff is very polite and friendly
Stayed 14 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful.
Stayed 3 nights in Dec 2019

8/10 Good

Nuriye

Liked: Cleanliness, staff & service

Good calue and clean secure hotel

I had one night here . Feels very safe and very good value . There was a starbucks below which was convenient
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok stay

It was ok
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Stayed 15 nights in Jan 2019

10/10 Excellent

lesaleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

lesaleh

Nice hotel friendly stuff very convenient to all

The hotel great ND the stuff too very convenient to every thing.the price is excellent
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Room comfort

Nice hotel near the airport

Booked this hotel because we wanted somewhere inexpensive near to the airport. This place is a little out of the way, but if you're taking a cab/grab it shouldn't be a big deal. It's also on top of a mall so that's pretty handy. The room's clean enough, and large! The bathroom is a little small, and the shower doesn't have a door so the water kinda gets everywhere. Wifi is inconsistent.
Stayed 1 night in Apr 2018

4/10 Poor

Mark

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

SITI

Liked: Cleanliness, staff & service, property conditions & facilities
It was great for stay in this hotel but only there is no hair dryer and the water shower is too small
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About 30 minit by taxi to Juanda International Airport but the hotel quite far from city centre, mall and shopping complex

8/10 Good

Visiting, Singapore

Liked: Room comfort
Disliked: Cleanliness

economical hotel

To start the review, I must evaluate in relation to the price I paid. For the price, I must say, the cleanliness of the hotel still can be improved, esp. the bathroom. Cleaning service should watch the toilet tissue and replenish enough tissue. I was left without tissue on one night. Breakfast was ok. Surrounding: a lot of street food. Overall, it was an OK stay because the hotel is quite economical.

6/10 Okay

Verified traveler

Liked: Cleanliness

4/10 Poor

Sanghee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lot of ants

Old facilities, lot of ants inside the room, bad breakfast. But the cost is cheap and staffs were friendly enough.

10/10 Excellent

limbangjaya, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice hotel at best price

Always perfekt

8/10 Good

Tan, Surabaya, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel closed to airport

Near airport, Easily to find food nearby. Room cleanest very good. Price reasonable. The view of the ground floor very nice with fast foods stall and coffee bar

10/10 Excellent

limbangjaya, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice stay near university

i stay this hotel after landed at late evening

6/10 Okay

Peter, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handily sited accommodation

Hotel is sited pretty handily to the airport and the intercity bus terminus. Not a great selection of dining options and sights in the immediate vicinity. Room quality was OK although would have liked access to the little balcony which seemed to be reserved for the air conditioning unit. But ultimately, it was the extremely helpful front desk staff which sold us on this place. (poor floundering foreigners :) )

6/10 Okay

Verified traveler

10/10 Excellent

fanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Edy

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Nazia, Toronto

Not a pleasant experience

Felt like a student dorm than a hotel, most rooms are occupied by students, most staff don't speak any English, no help for tourists. Small bag of laundry cost about $22, staff give you different price codes for transportation service. Very far from the main city centre, costs a lot for transportation service to get to the city.

8/10 Good

wiyono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness

It's not too bad really.

The location, while not situated right smack in the city centre, is charming in its own way. I find joy in food from push cart sellers in the middle of the night, but each to his own stomach. It's also a blessing to have a Starbucks situated just downstairs.