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Get an overview of this hotel
5-star Surabaya hotel walkable to Tunjungan Plaza

Popular property highlights

Free valet parking
Free WiFi
Outdoor pool
Business center
Laundry facilities

Location

This family-friendly Surabaya hotel is located in the entertainment district, within a 15-minute walk of Tunjungan Plaza, BG Junction, and Surabaya Plaza Shopping Mall. World Trade Centre and Grand City Surabaya are also within 1 mi (2 km). Surabaya Pasar Turi Station is 24 minutes by foot and Surabaya Gubeng Station is 27 minutes.

Hotel Features

Along with 3 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free valet parking, and a free shopping center shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.

Room Amenities

All 143 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, LCD TVs come with cable channels, and guests will also appreciate thoughtful touches like bathrobes and slippers.

Languages Spoken

  • English

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Hotel Majapahit Surabaya - MGallery

Jalan Tunjungan No. 65, Surabaya, East Java 60275

Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 181500 per person (approximately)
  • Airport shuttle fee: IDR 285000 per vehicle (one way)
  • Rollaway bed fee: IDR 423500.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

One child stays free

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

Debit cards

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 423500.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation.

Pool access available from 6 AM to 8 PM.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Hotel Names

  • Hotel Majapahit
  • Hotel Majapahit Surabaya Managed AccorHotels
  • Hotel Surabaya Majapahit
  • Majapahit Hotel
  • Majapahit Hotel Surabaya
  • Majapahit Surabaya
  • Majapahit Surabaya Hotel
  • Surabaya Hotel Majapahit
  • Surabaya Majapahit
  • Surabaya Majapahit Hotel
  • Hotel Majapahit Surabaya Java
  • Mandarin Oriental Surabaya
  • Surabaya Mandarin Oriental
  • Hotel Majapahit Managed AccorHotels
  • Majapahit Surabaya Managed AccorHotels
  • Majapahit Managed AccorHotels
  • Hotel Majapahit Surabaya
  • Majapahit Surabaya Mgallery
  • Hotel Majapahit Surabaya MGallery
  • Hotel Majapahit Surabaya - MGallery Hotel
  • Hotel Majapahit Surabaya - MGallery Surabaya
  • Hotel Majapahit Surabaya Managed by AccorHotels
  • Hotel Majapahit Surabaya - MGallery Hotel Surabaya

Awards & Affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

  • UNESCO sustainable tourism pledge

Hotel Amenities

Renovations + Closures

This property is closed from April 10 2020 to January 31 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

In addition to a full-service spa, Hotel Majapahit Surabaya - MGallery features an outdoor pool and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and limo/town car service. This Colonial hotel also offers a children's pool, a sauna, and a rooftop terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Majapahit Surabaya - MGallery is a smoke-free property.

  • Free shopping center shuttle
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Poolside bar
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Outdoor pool
  • Limo or Town Car service available
  • Computer station
  • Swimming pool
  • Terrace
  • Luggage storage
  • Hair salon
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Shopping on site
  • Limited onsite parking
  • Total number of rooms - 143
  • Number of floors - 2
  • Airport transportation (surcharge)
  • Barbecue grill(s)
  • Coffee/tea in common areas
  • Rooftop terrace
  • Number of bars/lounges - 2
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 1910
  • Coffee shop or café
  • Steam room
  • Free WiFi
  • Sauna
  • Health club
  • Babysitting or childcare (surcharge)
  • Smoke-free property
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • Ballroom
  • Banquet hall
  • Laundry facilities
  • Wedding services
  • Garden
  • Free newspapers in lobby

Room Amenities

Hotel Majapahit Surabaya - MGallery offers 143 accommodations with minibars and safes. 42-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Free newspaper
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Ceiling fan
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Soundproofed rooms
  • Iron/ironing board (on request)
  • Turndown service
  • Free bottled water
  • Premium TV channels
  • In-room massage available
  • Slippers
  • Separate bathtub and shower
  • Cable TV service
  • Free WiFi
  • LCD TV
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Bed sheets provided
  • Number of bathrooms - 1
  • Laptop-friendly workspace
  • Wardrobe or closet

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge.

Indigo Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Sarkies Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Lobby Lounge - This coffee shop overlooks the garden. Open daily.

The Maj Pub and Dine - This pub specializes in Italian cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Spa Services

Martha Tilaar Spa has 3 treatment rooms including rooms for couples. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

  • Golfing nearby
  • Health or beauty spa nearby

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