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Get an overview of this hotel
4-star Surabaya hotel walkable to Surabaya Plaza Shopping Mall

Popular property highlights

Free WiFi
24-hour business center
Laundry facilities
Grocery/convenience store
Babysitting or childcare (free)

Location

Located in the heart of Surabaya, this hotel is within a 15-minute walk of Surabaya Plaza Shopping Mall, Grand City Surabaya, and Tunjungan Plaza. Surabaya Zoo and Surabaya Town Square are also within 3 mi (5 km). Surabaya Gubeng Station is 16 minutes by foot.

Hotel Features

Along with 3 restaurants, this hotel has a nightclub and 2 bars/lounges. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a coffee shop/café are onsite.

Room Amenities

All 360 soundproofed rooms feature free WiFi and memory foam beds. Thoughtful touches include pillow menus and slippers, and guests will also find 24-hour room service and Egyptian cotton sheets.

Languages Spoken

  • English

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Hotel Policies

Payment types

Fees

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 55000.00 for adults and IDR 27500.00 for children (approximately)
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
  • Uncovered self parking fee: IDR 60000 per day (in/out privileges)
  • Uncovered valet parking fee: IDR 25000 per day (in/out privileges)
  • Rollaway bed fee: IDR 200000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 2:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Restricted number of spaces per unit

Number of spaces per unit - 10

Guest accommodation is sealed after cleaning

Electrostatic spray is used for disinfection

Cashless transactions are available

Staff temperature checks are conducted regularly

Masks are compulsory at the property

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is available

Commonly-touched surfaces are cleaned with disinfectant

Reservation might be required for some facilities onsite

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Security system

Mobile key entry is not available

Food service has been amended for enhanced safety

Protective clothing is not available to guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No cribs (infant beds) available

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Service animals not allowed

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Parking height restrictions apply

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Debit cards

Gap period enforced between guest stays - 48 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 200000.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets or service animals allowed

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

No pets and no service animals are allowed at this property.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Enhanced food service safety measures are in place.

Hotel Names

  • Garden Hotel Surabaya
  • Garden Palace Hotel
  • Garden Palace Hotel Surabaya
  • Garden Palace Surabaya
  • Garden Palace Surabaya Hotel
  • Garden Surabaya
  • Hotel Garden Palace Surabaya
  • Hotel Garden Surabaya
  • Palace Hotel Surabaya
  • Surabaya Garden Palace Hotel
  • Garden Palace Hotel Surabaya, Java
  • Garden Surabaya Surabaya
  • Garden Palace Hotel Surabaya Hotel
  • Garden Palace Hotel Surabaya Surabaya
  • Garden Palace Hotel Surabaya Hotel Surabaya

Hotel Amenities

Renovations + Closures

The following facilities or services will be unavailable from December 1 2020 to February 23 2021 (dates subject to change):

  • Beach
  • Business center
  • Children's club
  • Golf course
  • Hot springs
  • Shuttle services
  • Swimming pool
  • Tennis courts
  • Water park

Property Features

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a bar/lounge. This 4-star property offers access to a 24-hour business center.

Wireless Internet access is complimentary. Event facilities measuring 8608 square feet (800 square meters) include conference space. This business-friendly hotel also offers a health club, a nightclub, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Garden Palace Hotel Surabaya has designated areas for smoking.

  • Bar/lounge
  • Elevator
  • 24-hour front desk
  • Uncovered parking
  • Porter/bellhop
  • Secured parking
  • Uncovered parking
  • Secured parking
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Conference space size (meters) - 800
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Designated smoking areas
  • Parking (limited spaces)
  • Total number of rooms - 360
  • Airport transportation (surcharge)
  • Fireplace in lobby
  • Designated smoking areas (fines apply)
  • Number of bars/lounges - 2
  • Conference space
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Coffee shop or café
  • Free WiFi
  • Babysitting or childcare (free)
  • Health club
  • Nightclub
  • Spa services on site
  • RV, bus, truck parking (surcharge)
  • Breakfast available (surcharge)
  • Number of restaurants - 3
  • 24-hour business center
  • Conference space size (feet) - 8608
  • Ballroom
  • Banquet hall
  • Reception hall
  • Laundry facilities
  • Television in common areas
  • 24-hour fitness facilities
  • Wedding services
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (free)

Room Amenities

Garden Palace Hotel Surabaya offers 360 air-conditioned accommodations with safes and complimentary newspapers. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. This Surabaya hotel provides complimentary wireless Internet access. Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Air conditioning
  • Free newspaper
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free toiletries
  • Hair dryer
  • In-room safe
  • Room service (24 hours)
  • Desk
  • Premium bedding
  • Soundproofed rooms
  • Iron/ironing board (on request)
  • Free bottled water
  • Slippers
  • Free WiFi
  • Down comforter
  • Egyptian-cotton sheets
  • Memory foam mattress
  • Pillow menu
  • Day bed
  • Rollaway/extra beds (surcharge)
  • Towels provided
  • Bedsheets provided
  • Soap
  • Shampoo
  • Toilet paper
  • Mini-fridge
  • Toothbrush and toothpaste available

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Green House - This restaurant specializes in international cuisine. Open 24 hours.

Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.

Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.

Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.

CAT Pajamas - This bar specializes in international cuisine and serves light fare only.

24-hour room service is available.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchairs available on site

Nearby Activities

Recreational amenities at the hotel include a health club.

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