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Sugarloaf Key Vacation Packages

Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Not my favorite.

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Not recommended at all. Very old property needs renovating badly. No interaction with staff at all. No one will meet or greet you. No room service or freshening the bedsheets / towels for five days. Air conditioning was old and not cooling enough. No shampoo or body wash in the room, you have to go and get from reception. The worst thing of all is the lack of consideration of the staff and manager to my personal circumstances where I had to leave the property and the country halfway through the booking. They refused to waive the penatly fees despite providing documentation supporting the medical/compassionate grounds that I was going through. The third party booking prrovider was advocating for me but the hotel took a very long time to respond and eventually took all the money without any considerstion. I would not recommend staying there because of the worn down property and the lack of compassion/interaction from staff.

Beautiful rooms, very nice pools, hotel private beach is great.