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Stornara Vacation Packages

To whom it may concern. The refrigerator was not working. Called the front desk and no one came. The television was a joke. The basic channel were not available. Not sure i will be back. We are talking base amenities, Television e refrigerator. Thank you for your time. Respectfully yours. Patrizio Turco.

Beautiful villa, felt very private and secluded. Perfect for relaxation, reading, writing, and close enough to explore the beaches and other parts of Puglia.

The property is very unique and the staff helpful. However, no one asked us to register, people were very relaxed about paperwork and didn't seem aware of our stay as we hqd to confirm it many yltimes. Staff helped ua load our vehicles and took our keys but nevwe asked to settle the bill. About an hoir later while we were well on our way, they called to ask us to pay. We gqve them our visa number and info but the demanded a cheque, money transfer or cash. Terrible. My nephew who had hia wedding there ended up paying as they refused the crefit card. Not impressed!

The EuroStars hotel in Matera is a terrific place to stay. It is a very nice property: very clean, that is quite modern, with spacious rooms, and very well located. An advantage to staying here is that there is a parking lot in the back of the property, where you can easily unload your luggage and park the car for your entire stay in Matera, as you will be able to access all important sites in Matera by walking to them. Additionally, there are plenty of restaurants and shops close to the hotel. Furthermore, the hotel staff is terrific. The young lady at the reception desk, who spoke perfect English, in addition to fluent Spanish as well as her native Italian language, was very attentive and provided us with a useful map of Matera and also traced for us the walking route starting from the hotel to all of the sites that we wanted to visit. Although we only had one full day in Matera, I highly recommend to spend two days in Matera to truly enjoy it on a more leisurely pace - as Matera along with Lecce and the old town in Bari are the most interesting locales in southern Italy. (We spent 3 full weeks in touring southern Italy by car.) I also highly recommend this hotel. You will be delighted regarding your stay at this lovely hotel.

We had a wonderful stay. Unfortunately, we only discovered it on the last day of our trip, because we would have loved to spend much more time here. The villa was spacious, spotless, and had a beautiful garden where our baby had plenty of room to play and enjoy herself. The pool was lovely, the food was amazing, and the hospitality was outstanding. Everyone made us feel so welcome. We will definitely come back. Thank you so much for your kindness and for making our stay so special!

We were very much looking forward to our stay at the Mare Resort but unfortunately our four nights were ruined as the hotel was being used to support the build of a massive stage and other supporting infrastructure for a concert outside the front door of the hotel. The noise and disruption to our use of the hotel as guests was totally unacceptable. We received no prior warning that there may be this level of disruption to enable us to review our booking which again is totally unacceptable behaviour on the part of the hotel owners who we assume profited from renting space and rooms to the concert organisers. On this basis the hotel should have been closed to normal guests and rented totally to the concert organisers. Other comments: 1. We were denied access to the hotel by concert security staff on a number of occasions and had to negotiate our way in! 2. Breakfast was very low quality produce served in a dimly lit meeting room with no outside windows. 3. The lifts were not working for extended periods. 4. Sound and lighting equipment were all over the place being moved to the third floor. 5. The only positive were the staff who were very apologetic and to be honest appeared embarrassed that paying guests were treated so badly.

For the price we paid to be close to the airport and with small children this stay really disappointed in many ways. Firstly, the pool is closed currently for maintenance and we really wanted use of it for our last day. Secondly, we booked a family room and instead were given two separate rooms which was fine. However all night right above us there was banging and moving furniture and we did not sleep at all before a 12 hour travel day. We were really disappointed and believe the hotel should have done something to compensate for all of these issues.