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Windward Passage Hotel

3.5 star property

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Photo gallery for Windward Passage Hotel

View from property
Courtyard
Interior entrance
Superior Room, 1 King Bed, Ocean View | In-room safe, individually decorated, individually furnished
Front of property - evening/night

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Free airport shuttle
  • Housekeeping

Explore the area

Map
Veterans Drive Charlotte Amali, Po Box 640, St. Thomas, St. Thomas, 804
  • Blackbeard's Castle
    ‪14 min walk‬
  • Yacht Haven Grande Marina
    ‪2 min drive‬
  • Magens Bay Beach
    ‪6 min drive‬
  • St. Thomas (STT-Cyril E. King)
    ‪7 min drive‬

Room options

View all photos for Superior Room, 2 Double Beds, Ocean View

In-room safe, individually decorated, individually furnished

Superior Room, 2 Double Beds, Ocean View

7.4 out of 10
Good
(21 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

In-room safe, individually decorated, individually furnished

Superior Room, 1 King Bed, Ocean View

8.2 out of 10
Very good
(37 reviews)
  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually decorated, individually furnished

Standard Room, 1 King Bed

7.8 out of 10
Good
(111 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished

Standard Room, 2 Double Beds

7.2 out of 10
Good
(128 reviews)
  • 322 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Windward Passage Hotel

3.5-star St. Thomas hotel close to Magens Bay Beach
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas, free self parking, and free airport drop-off are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Windward Passage Hotel offers 151 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with satellite channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and 2 meeting rooms.

Wired and wireless Internet access is complimentary. This St. Thomas hotel also offers an outdoor pool, a terrace, and multilingual staff. A shuttle from the hotel to the airport is complimentary to guests (available on request). Onsite self parking is complimentary.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Windward Passage Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free airport drop-off shuttle from 9:00 AM to 5:00 PM on request
  • Free self parking on site

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 to 25 for adults, and USD 10 to 25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Windward Hotel
Windward Passage Hotel
Windward Passage Hotel St. Thomas
Windward Passage St. Thomas
Charlotte Amalie Holiday Inn
Holiday Inn Charlotte Amalie
Windward Passage Hotel St. Thomas, U.S. Virgin Islands
Windward Passage
Windward Passage Hotel Hotel
Windward Passage Hotel St. Thomas
Windward Passage Hotel Hotel St. Thomas

Windward Passage Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 398 out of 1396 reviews
Rating 8 - Good. 353 out of 1396 reviews
Rating 6 - Okay. 280 out of 1396 reviews
Rating 4 - Poor. 193 out of 1396 reviews
Rating 2 - Terrible. 172 out of 1396 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kishma

Liked: Cleanliness, staff & service, property conditions & facilities
First time stay here sas able to check in early and room was well done. A great location for shoppong n tje ferry hreat heart of the island
Stayed 1 night in Apr 2025

10/10 Excellent

Arcadio

Stayed 1 night in Mar 2025

4/10 Poor

MEHMET, WAYNE

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
I have been staying in this property since 1999 and its condition is declining on my every stay. Room amenities are poor. Location is the only pro for this property. Staff is always helpful but hotel is needed more attention
Stayed 2 nights in Mar 2025

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The water was brown coming out of the shower. The air conditioning wasnt working that great. The bathroom wasnt clean. We didnt have enough towels.
Stayed 1 night in Mar 2025

6/10 Okay

Giovanni, Clarksville

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2025

4/10 Poor

Daniel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The property looks like it used to be amazing and still has the potential to do so. It’s marketed as close to beaches, but it is not. The staff were rude the entire stay. When entering the room, there were dirty napkins on the floor and pills (googled identified as Trazadone) so could’ve been bad had a child found first. We talked to several other guests while sitting in the main area, and it appeared staff treated white people very poorly. Our television didn’t work. The hotel has the ability to be great, it’s just not taken care of. Very dirty.
Stayed 4 nights in Mar 2025

2/10 Terrible

JARED

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

jayesh

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so rude and checking time 3 pm but check out by 10 am and they knocking on the door for check out. I don’t recommend at all and it is not worth of money. Bathroom are dirty and no supplies in bathroom like towel. Shower didn’t work well. It was worse experience and not going to recommend to any one. Please be aware
Stayed 1 night in Mar 2025

4/10 Poor

Walter, Richmond Hill

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Rude service
Stayed 3 nights in Mar 2025

10/10 Excellent

SOMESH

Stayed 2 nights in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It wasn’t bad here, it seemed pretty clean and I was close enough to restaurants and a food shop. I did laundry in the local laundromat in a car wash
Stayed 4 nights in Feb 2025

8/10 Good

Lenia

Stayed 1 night in Mar 2025

6/10 Okay

Heidi

Business traveler
Didn’t like that it took hours beyond check-in time to get checked in and into my room
Stayed 3 nights in Feb 2025

8/10 Good

Felix

Liked: Staff & service, property conditions & facilities
Ocean view rooms have a nice view to the port. Very noisy at night. Visited the hotel restaurant once, it was empty so continue to dine around the property. The backstreet is not walk at night Water comes red at the first 10 seconds. Also, dirty floor
Stayed 7 nights in Mar 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Suzanne

Disliked: Property conditions & facilities
Great location. Facility needs updating. Both elevators out of service.
Stayed 1 night in Mar 2025

6/10 Okay

HAKEEM

Traveled with family
Disliked: Cleanliness
Rooms we were checked into was dirty !
Stayed 1 night in Mar 2025

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service
The property is a little tired, but in good condition and a great value. Neighborhood around there during the day is tourist stuff catering to the cruise ships. At night there's some fun bars that locals frequent. Everyone is super nice and we had a blast. If you want a great sandwich, go to Double Play and get a Chimi....the sauce is magic.
Stayed 3 nights in Mar 2025

10/10 Excellent

Alexander

Stayed 2 nights in Mar 2025

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was fine but the area surrounding it was rather sketchy.
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

As of Feb 2025...

This convenient hotel is right on a main boulevard and allows for easy transit around the island, whether by rental car or in a safari. That proximity does, however, mean that you'll hear the road noise, especially of the hot-rodders. The property is still in recovery from Hurricanes Irma & Maria and are also doing some renovation so a few things may be missing from the room like the iron, board, clock or telephone. the staff are responsive when you alert them to issues. Breakfast in the on-property restaurant was delicious but the staffing has been impacted by recent US immigration drama; the remaining staff do their best and are of good humor, despite the increase in their workload. There is a grocery within easy walking distance as well as some local food trucks and small restaurants in the area. The view from the bay-side rooms is unbeatable!
Stayed 4 nights in Feb 2025

8/10 Good

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all we wanted for a one night stay while waiting for a ferry boat the following morning. The room was clean, the bed comfortable and conveniently close to the ferry boat.
Stayed 1 night in Mar 2025

4/10 Poor

RICHARD, Atlanta

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel has seen better days. It was mostly empty for the time that we stayed there. The room was clean but very simple and plain. The hotel staff were polite and helpful, but they gave me the impression that they had a job to do. If I needed help, they would respond but didn't seem to have a lot of energy. They had a restaurant, but it was closed most of the time. I loved the location because it was near the city and not far from the airport. If I went back to the island, I'd look for another place, but if it was the only one, I'd take it and try to negotiate the price.
Stayed 7 nights in Feb 2025

10/10 Excellent

Jacklyn Anita Venzen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view in the morning when you wake up and look out and see the beautiful scenery. The staff are friendly and helpful. Having an ocean view room is wonderful. When you leave for the day and come back the room is clean each and every day. Walking to and from the property is great in any direction. There’s so much to see and visiting the different stores and restaurants was wonderful. If you love to walk you will love the scenery as well from the waterfront to Main Street in town. Driving around is just as beautiful as well.
Stayed 6 nights in Mar 2025

4/10 Poor

Velda

Traveled with family
Disliked: Cleanliness, staff & service
Check in is 4:30 which is later than I am used too especially after a long flight to top it off the lobby had numerous of people waiting upset there was an additional 40 mins of waiting period before rooms were assigned.. Found a roach in the shower and on the bed. Reported it to the front desk and the response was I will let housekeeping know.. unacceptable.. Inconvenient when it’s time to dine.. no microwave to preheat food bought outside the hotel. Breakfast was also a long wait before served with no hospitality from one of the server not sure what her position is but surely wasn’t pleasing and her tone was unacceptable..
Stayed 4 nights in Mar 2025