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Hotel UMass

2.5 star property

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Photo gallery for Hotel UMass

37-inch LCD TV with cable channels, TV, iPod dock
Property video
Premium bedding, in-room safe, iron/ironing board, free WiFi
Lobby sitting area
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Laundry
$161
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
1 Campus Center Way, Amherst, MA, 01003
  • Place, University of Massachusetts Amherst
    ‪1 min walk‬
  • Place, UMass Fine Arts Center
    ‪6 min walk‬
  • Place, Mullins Center
    ‪6 min walk‬
  • Airport, Westfield, MA (BAF-Barnes Municipal)
    ‪35 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(44 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 Queen Bed

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel UMass

Amherst hotel steps from University of Massachusetts Amherst
This hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a coffee shop/cafe, self parking, and coffee/tea in a common area are onsite. Housekeeping is not available.
Hotel UMass offers 113 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards.

The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access.

This Amherst hotel also offers a library, coffee/tea in a common area, and complimentary newspapers in the lobby. Guests can use the health club at a partner property. Parking is available onsite for a surcharge.

Hotel UMass has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
The Commonwealth - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
People's Organic Coffee - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 6 per night)

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • People's Organic Coffee
  • The Commonwealth

Things to do

  • Library

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Secured self parking fee: USD 6.00 per night
  • An in-room refrigerator is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0004140080
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Umass
Umass Hotel
Umass Hotel Amherst
Campus Center Amherst
Umass Hotel At The Campus Amherst
Hotel UMass Amherst
Hotel UMass Hotel
Hotel UMass Amherst
Hotel UMass Hotel Amherst

Hotel UMass Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1002 reviews
Rating 8 - Good. 248 out of 1002 reviews
Rating 6 - Okay. 86 out of 1002 reviews
Rating 4 - Poor. 31 out of 1002 reviews
Rating 2 - Terrible. 30 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent dining hall area open to hotel guests, lots of free parking.
Stayed 1 night in Sep 2025

10/10 Excellent

aikta

Breakfast Air conditioner
Stayed 2 nights in Sep 2025

10/10 Excellent

Subrato

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
Stayed 8 nights in Aug 2025

8/10 Good

Edward, Albuquerque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being an old person, seeing all the fresh, eager young people on campus was invigorating. Loved wandering the grounds.
Stayed 3 nights in Sep 2025

10/10 Excellent

Russ

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Sep 2025

8/10 Good

Carol, Norwalk

Liked: Cleanliness, staff & service, property conditions & facilities
Near my granddaughter’s dorm
Stayed 1 night in Sep 2025

6/10 Okay

Sean

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel overall is in decent shape and the location is great. The showers however were disgusting. They need an upgrade and some tlc. My girlfriend and I were too grossed out to use it.
Stayed 2 nights in Sep 2025

10/10 Excellent

Chetan

Stayed 1 night in Aug 2025

10/10 Excellent

linda

Stayed 2 nights in Sep 2025

10/10 Excellent

Chin-Wen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place to stay
Stayed 2 nights in Sep 2025

8/10 Good

Teri, Issaquah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for moving in a student to UMass. Nice to have breakfast included. The bathroom was super small!
Stayed 3 nights in Aug 2025

10/10 Excellent

Sunli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and 5 star service!

Our experience was great! Tynesia and Brittany were amazing! They were helpful with us having booked one reservation for Thurs night, and another reservation for Fri and Sat... they made us a priority to get a room before 3:00 on Friday. The rooms were clean and comfortable. The coffee in the lobby was really really good. Shower water was hot. Rooms were quiet. All around a great experience!
Stayed 2 nights in Aug 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is needing some modernization and up keep.
Stayed 6 nights in Aug 2025

10/10 Excellent

Wilfried

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay! The staff was warm, welcoming, and always helpful. The hotel itself was beautiful, and it made our visit to UMass even more enjoyable.
Stayed 2 nights in Aug 2025

6/10 Okay

Joanna

Liked: Cleanliness
At breakfast a lot of pastries had run out and I was just told well we are busy there’s no more left this was at 9:20am and breakfast is until 10. I know the hotel was busy prices were high and it was move in at UMASS. Also in your room, it gives instructions on how to access Apple TV and Netflix. I couldn’t do this so I called for assistance and when the guy came, he explained that is not on offer even though it says it is. They just have very limited channels.
Stayed 1 night in Aug 2025

4/10 Poor

Marisela

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities
The location is convenient. Close to Amherst college
Stayed 4 nights in Aug 2025

4/10 Poor

Kwan

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

kinnari

Traveled with family
Liked: Cleanliness, staff & service, amenities
It was pleasant stay , very convenient to help my child move in We stayed queen twin double bed rooms which was quiet spacious
Stayed 3 nights in Aug 2025

10/10 Excellent

Daniel

Stayed 2 nights in Aug 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Johnny, Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at this hotel for several years while helping our children settle in at UMass each fall. The location is ideal for parents, the staff are consistently professional, the rooms are spacious and spotless, and the service is always excellent. A truly convenient and reliable choice.
Stayed 1 night in Aug 2025

10/10 Excellent

Dazhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent four nights in hotel umass. Very convenient location and parking. Worcester Cafe is just across street and you can eat free if your college child is on meal plan. Highly recommended.
Stayed 4 nights in Aug 2025