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Nice staff, good location

very nice

Poor Lighting, room seemed dark. Sound proofing not so good, we could hear everything in the room above us and rooms beside us. Sound proofing would make it alot more of a comfortable stay. Overall, love the decor and the bathroom area was lovely. Do note some areas of paint that needs touching up and additional sealant on some of the tiles. Amazing location, within tram stations, and walkable to canals.

Excellent staff. Very helpful.

I had originally booked a single room. Within 24 hours of booking I called to change the room to a double as my husband was also able to join me and we needed a bigger room. It took about 10 days for them to give us an answer as the manager was only on property from 9am and sometimes left around 2 or 3 pm local time and only on weekdays and didn’t address the situation through email either. This delay cost us about $1000 in added flight cost as the prices went up as we kept waiting to get a response. When we arrived I mentioned this upon checking in but the person shrugged it off with a simple sorry. In addition the air conditioning was very noisy and even though I complained two times nothing was done to fix it. Overall it was not a pleasant experience.