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We had one night in Heraklion. This hotel was just perfect for us. Very close to the center of the Heraklion. Just for a few minutes, you have so many shops and restaurants. The hotel staff were all very nice and helpful. The room we stayed in was spacious for family of 4. The view from the balcony was beautiful with ocean and islands. Breakfast buffet was excellent with so many choices. Highly recommend.

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.

Everything very nice

Amazing stay - fantastic facilities, delicious food and the staff were INCREDIBLE. Shout out Giorgios, Chryssa, Maria K, and the rest of the bar and restaurant team. We loved our time here.