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The room was clean and nice. The beds and pillows were exceptionally comfortable. However the pool was cold like so cold you didn’t want to swim. I got this hotel bc of the pool and my son was shivering after 10 mins in there. It was so cold I couldn’t get in. I paid extra for the breakfast and the check in person didn’t give me a voucher or tell me any information about it. I asked the next day and told them I missed it that first day and didn’t get any compensation for that. The pool room was dirty, dark and old. The shuttle from the airport was convenient coming every 30 mins however on the way to the airport it filled up and we couldn’t go at the time we wanted. We had to wait a half hour. We were there before other people who rushed ahead and got on the van.

Really unique hotel in a great area

The hotel has no real business center. What they consider a "business center" is just one printer in the busy and noisy area, right by the front door, near the luggage storage area. There was no desk, chair, nothing... The hotel misleads their guests by claiming to have a 24h business center in its amenities' description: "The Hampton Inn Philadelphia Center City-Convention Center, located at 1301 Race St., features a 24-hour business center with free Wi-Fi, printing, and copy services. Business travelers can use 3,500 square feet of meeting space, office equipment..." I have recently stayed at another Hampton Inn, in downtown Dallas, TX and they had a very comfortable, quiet and large business center with multiple desks. When I tried to attend an important business call while my wife was taking a nap, I was told to go downstairs to the conference rooms, but their doors were all locked up and I was advised that "there is no manager now who could assist." Also, our room wasn't ready at 3pm, even though we first arrived at the hotel after 11am, so they didn't prioritize the room's cleaning knowing we arrived early, were tired, etc. and left our luggage. Moreover, the bed mattress (Room 815) was super noisy, every time someone sat on the bed or got up - it could be old or its springs are worn out. Positives: Nice bar area in the lobby, coffee/tea available in the lobby area, large size TV in the room, good location, not far from Reading Terminal Market.

Everything we'd hoped it would be and better than promised!

Staff were friendly and helpful.

We had a fantastic stay! The hotel was spotless, the room was comfortable, and the staff went above and beyond to make us feel welcome. Great location and excellent service. Highly recommend! I will definitely come back :-)