2/10 Terrible
Me
Traveled with partner
Apr 21, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
DO NOT STAY AT THIS HOTEL IF YOU WANT TO SLEEP !!!
Falsely advertised as “soundproofed rooms” NOT true !!!
Walls are made of paper. It’s advertised as “soundproofed” rooms - well they are NOT !!
The noise from the reception with people coming and going is unbearable. 3.30 this morning (20th) april) i had to go to the reception and complain as I could not go to sleep with all the noise.
Totally exhausted after a day of travelling I was looking forward to a good nights sleep.
We stayed in room 112 the neighbouring room was extremely loud. It sounded like they were in our bathroom “talking” very loudly. I could hear the FULL conservation from 12.30 to 3.30 am. After having complained twice to the reception there was no action taken.
In the morning we spoke to Patricia the receptionist on duty who had been briefed by the night staff regarding the incident. She apologised and promised to speak to the manager. Trusting she would help I paid a further €21 for the parking.
We set off to watch the parade and got back to the hotel 2 pm to see what the outcome was after speaking to the manager. He was on holiday so there was nothing she could do and offered a free cup of coffee in the reception cafe. What an insult!! We had already paid for breakfast in there already.
I demanded she call him again. Miraculously he answered despite being unobtainable on holiday..Hmmm
There was nothing he could do and that’s that
Stay anywhere else but in this hotel !!!!
Me
Stayed 1 night in Apr 2025