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Serravalle Scrivia Vacation Packages

As a VIP Access Hotel, the only perk was staying on the top floor. Unfortunately, they do not have parking. They did not upgrade us to free breakfast, and to top it all off, we had a negative experience with water and shower issues. We had no water for hours, could not flush the toilet or take a shower, and the shower head was broken. We hope these issues are addressed to improve future guest experiences.

Good central location. No

Big and clean room with fridge. Air conditioning works well. Parking is great. The best is the staff: very kind and friendly so you can feel at home and enjoy the beautiful city of Torino.

Impeccable service and stunning hotel. Staff was beyond helpful, calling a taxi for us, helping make dinner reservations. Convenient location. Beautiful breakfast. Complementary glass of Rose in the evening.

Oh I LOVED this hotel! It was so charming and characterful. We were welcomed warmly and professionally. The rooms were individual and ours had a really high ceiling and air conditioning, with a decent en-suite shower room. Despite having beds for 4 people it felt very spacious. The breakfast buffet was amazing, with lovely coffees freshly made to order, and the breakfast room was stunning! We had an excellent meal at a restaurant just down the street and would love to return when we are in Turin again.

The house keeping staff was exceptional and the front desk staff gave us a bottle of champagne on our first night to celebrate our honeymoon but that is essentially where the good experience ends. The room is bright and big but not well maintained with outlets seemingly coming loose from the walls. The “spa” was another disappointment, some of the amenities did not work and the rest were clearly poorly maintained. The restaurant menu was lacklustre and the morning breakfast service was very poor, staff were helpful and nice but the selection lacks the price paid and their were swarms of flies all over the pastries. This property requires you to pay extra for all ementies (pool, breakfast, parking) and overall does not provide 5 star or even 4 star service despite the 5 star price point.

Great staff. Great facilities. Super clean. Good location.