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The room smelled as soon as we walked in and felt really dirty. We stayed the night and had ants all over our stuff in the morning. We went to use the pool but it didn't open until 3 pm that day. We went to sit in the courtyard but they didn't have any cushions for the metal chairs. The staff told me it's due to people stealing them and they get weathered. I start looking around the courtyard and notice how unkempt the property was and it was extremely run down. I see black trash bags thrown behind the trees. The staff was fine but dressed like they just got out of bed. I called Expedia and requested a cancellation and checked out immediately and found another place to stay.

A/c could have been better but overall a fantastic stay

The staff was extremely friendly and catered to any needs we had. One person working the desk went above and beyond for us but I didn't catch her name. The hotel definitely needs a lot of updates. The bath tub was leaking in the room I stayed in. The rooms were just outdated in general.

I was told I could not get Holiday Inn credits for my stay because I booked my stay using a third party (Expedia). Is this true?

A lovely place to stay and a nice area to explore for dinner and drinks.