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Satrod Vacation Packages

The photos on Expedia bore little resemblance to the actual property. The hotel was in a poor state, with rats, cockroaches and ants present, and the pillows and bed sheets were stained. On my first night, a hotel staff member claimed there was an issue with my booking and that Expedia had contacted them to collect additional money from me. I contacted Expedia immediately and was told that my booking was fine and that they had never contacted the hotel. When Expedia attempted to call the hotel to clarify the situation, they told me their calls were repeatedly being disconnected. I raised both the condition of the hotel and the attempted extra charge with Expedia that same night. Unfortunately, after spending nearly two hours on chat support, from midnight until 2am, and being passed between multiple agents, I was ultimately told that nothing could be done and the chat was abruptly ended. I checked out the following morning and requested a refund for at least five of the seven nights I was due to stay. Expedia refused and also declined to help me find alternative accommodation. The entire experience was extremely frustrating. I am deeply disappointed with Expedia's handling of the situation and will not be using the platform again. Shocking customer service and a complete lack of support when it was needed most. I won't be using Expedia ever again and will go back to using their competitors!!

The stay was nice. The staff were very polite and helpful. Definitely a next time visit place. Free airport transfer was very helpful.

Comfortable bed, very helpful and informative staff, good restaurant on roof, convenient location, A/C. good value. Note that most rooms do not have windows. If that is important to you, choose accordingly. Limited seating in rooftop restaurant when it rains. Owners are very helpful and committed to providing great service. There is a travel agency on-site that can book tours and tickets.

The hotel was average but pick up and drop off was terrible in a side gully very poor and very bad, no vehicle can dtop you off at the reception You need to pull your luggage though bad road conditions Other then that hotel was pretty good Roof top was very good Staff need training House keeping can improve

Convenient and clean.

For near airport food, cleanliness, lift was good. Staff was excellent. For 3 star it is good hotel