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Saona Island Vacation Packages

When we arrived, we waited for 2 hours for a room that was basically an attic. Every time we went up to the front desk to check the status of our room, they said it was being prepared and they would let us know when it was ready. We asked about 4 times and they finally said it was ready (they do not let us know, we had to keep going up to them). Now for the “room”. Bellhop helps us with our luggage to the 6th floor (our room is on the 7th) and tells us to climb up the steps, which were very steep and narrow. He helps us with our bags to an attic looking room with crumbs on the counter, blotches on the sink and toilet, and feathers on the floor. Look up on the ceiling and there’s a whole bunch of feathers like there was a nest. Front desk was very polite and moved us to a superior room on the other side. Another bellhop helped with our bags. Customer service was wonderful! We had an excursion one day and did not get back to the resort until late, which caused us to get to the buffet around 9. Even though there were waiters there, no one asked if we wanted water or drinks. We had to go up to the bar to get our drinks. Overall, I would give the resort a 2.5-3 out of 5.

Amazing staff and stunning property. Would absolutely come again.

The installations,the food, the beaches, the staff were incredible amazing and helpful good people. Unfortunately the rooms were so old and humidity , broken furniture, dust everywhere, bad conditions, telephone , tv , air conditioning not working even after repair, the towels were very very old and uncomfortable and looks like very dirty even after the laundry. We got updated and pay more and after 2 days We got better room. It is really very pitty the rooms conditions in general. I would like come back if the rooms conditions got better.

NOT 420 Friendly!! The pool temperature was disgustingly hot! I understand it’s July, but the pool water was as hot as the hot tub. The lagoon water had jellyfish. I’m familiar with other resorts and travel months and they have been cooler and refreshing! When you arrive you’re forced to make dinner reservations for your entire trip if you want to go to one of the restaurants. Because of this limitation we gave 4 stars in the hotel lobby kiosk. AND SOME OF THEM THEY HAVE KIDS AT THEM! The very next morning- they woke us up with a call asking how to get that 5th star?? The entertainment was so so. They did a disco night and none of the entertainment team knew how to dance it; however, they had the Dance Fever motion down. Spanish is the language. Very few people speak English.

This property was likely very beautiful many years ago when it first opened and the highlight photos were taken but it has clearly been neglected for some time. Neither the rooms nor the property were as clean and sufficiently stocked with necessities as I would expect. The beds were not comfortable, WiFi was spotty, and linens seemed old and lacking freshness. The only upsides were the ac worked well and the few staff members we encountered tried to be helpful. If you do still decide to stay here and you want to order food for children, do not order the pizza. You will be disappointed. Other food options were okay. Thankfully, we only stayed one night. My family and I were very disappointed so I want to make sure future Expedia users know what they’re getting into. Expedia should require property hosts to post photos within the last year or two.

Todo es excelente aquí muy tranquilo, muy buenas atenciones de Emanuela, muy limpio todo es excelente…

It’s a bait and switch the address is not where the location is and the rooms shown are not available. It’s still under construction and has regular black outs. Next to a cemetery. Do not stay here pictures not as shown. AGAIN DO NOT STAY HERE BAIT AND SWITCH NOT AS ADVERTISE. And Expedia nor the hotel will compensate.