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Mercure Sao Paulo Pinheiros

3.5 star property

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Photo gallery for Mercure Sao Paulo Pinheiros

Indoor pool, open 9:00 AM to 10:00 PM, sun loungers
Front of property
Staircase
Lobby
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Gym
  • Breakfast available
  • Room service
$71
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
Rua Capote Valente 500, Pinheiros, São Paulo, SP, 05409-000
  • Oscar Freire Street
    ‪6 min walk‬
  • Paulista Avenue
    ‪19 min walk‬
  • Allianz Parque
    ‪6 min drive‬
  • São Paulo (CGH-Congonhas)
    ‪12 min drive‬

Room options

View all photos for Executive Suite, 1 Queen Bed

1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Double Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartment, 1 Double Bed (Accessible)

Apartment, 1 Double Bed (Accessible) | 1 bedroom, minibar, in-room safe, desk

Apartment, 1 Double Bed (Accessible)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Standard Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)
  • 290 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(21 reviews)
  • 290 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 3 Twin Beds

Superior Room, 3 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Superior Room, 3 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Apartment, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Apartment, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Sao Paulo Pinheiros

3.5-star hotel in Jardim Paulista
Along with a full-service spa, this hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a steam room are onsite. Weekly housekeeping is available.
Mercure Sao Paulo Pinheiros offers 201 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate sitting areas. 43-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This São Paulo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool, a steam room, and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is open select days.
In addition to a full-service spa, Mercure Sao Paulo Pinheiros features an indoor pool and a steam room. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and 3 meeting rooms. This eco-certified hotel also offers a 24-hour fitness center, multilingual staff, and a garden. Onsite parking is available (surcharge), along with a car charging station.

Mercure Sao Paulo Pinheiros has designated areas for smoking.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
La Terrina - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Covered self parking on site (BRL 42 per day)
  • Valet parking on site (BRL 42 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; BRL 61 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • La Terrina

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • In-room microwave
  • Indoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Full-service spa

  • Facials
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2000
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 149.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 61 per person
  • Covered self parking fee: BRL 42 per day
  • Valet parking fee: BRL 42 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 149.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Pinheiros
Mercure Pinheiros Hotel
Mercure Pinheiros Hotel Sao Paulo
Mercure Pinheiros Sao Paulo
Mercure Sao Paulo Pinheiros
Pinheiros
Pinheiros Sao Paulo
Sao Paulo Pinheiros
Mercure Apartments Sao Paulo Excellence Hotel Sao Paulo
Mercure Sao Paulo Pinheiros Hotel Brazil
Mercure Sao Paulo Pinheiros Hotel
Mercure Sao Paulo Pinheiros Hotel
Mercure Sao Paulo Pinheiros São Paulo
Mercure Sao Paulo Pinheiros Hotel São Paulo

Reviews

Mercure Sao Paulo Pinheiros Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 453 out of 1003 reviews
Rating 8 - Good. 365 out of 1003 reviews
Rating 6 - Okay. 122 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

Reviews

10/10 Excellent

Zackary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Jan 2025

4/10 Poor

Marcel

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Could be better

Bathroom not so nice, hairdryer unsafe. First gave single room then a couple room but bathroom was defect. They were reforming the hotel, so they are improving ❤️‍🩹
Stayed 2 nights in Dec 2024

10/10 Excellent

Evan

Wonderful service We used the pool. Nice it was covered and not dependent on the weather. The restaurant was nice and the food good
Stayed 3 nights in Dec 2024

10/10 Excellent

Clarissa, Westerville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay - lots of restaurants and shops nearby. Easy access to hospitals and other amenities. Staff was very helpful. Wonderful restaurant in the premises.
Stayed 4 nights in Nov 2024

8/10 Good

Jean, St. George

Stayed 7 nights in Aug 2024

8/10 Good

Hector

Stayed 3 nights in Sep 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

mariana

Stayed 3 nights in Jun 2024

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Hotel building and properties were well maintained and updated. Staff at the desk was friendly but english was poor. Restaurant staff was down right rude and inhospitable. Food was good but service negatively impacted the review. Concierge or at the door person had to be convinced to get us a cab.
Stayed 4 nights in Mar 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities
Nice room in a good location, but there was water dripping from the bathroom ceiling and it made noise all night long. Hallway ceilings were under construction, so there were large holes in the ceiling. Otherwise, it was fine and staff were helpful.
Stayed 3 nights in Mar 2024

4/10 Poor

Baba Gurjeet, Woodbridge

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff is very nice and the hotel lobby is pretty. The rooms are very small and congested (beds and bathroom). Beds are hard and the linen is poor quality. Limited power outlets in awkward places around the room. Amenities in the bathroom were not refilled properly even after service. The elevators are extremely slow and unintuitive and it takes forever to get to the room from the lobby and back. Still use stripe card keys that tend to get demagnetized easily. Lastly in my case EXTREMELY noisy! There was construction going on right above my room and they ran a drill on a Friday morning from 8am till late evening. No warning was provided for me to make alternate arrangements in time for my office calls. Then on Friday night through Sat afternoon, the neighboring building had some sort of low whining alarm blaring through and through.
Stayed 3 nights in Jan 2024

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colchão muito firme, só um travesseiro. Ar condicionado um pouco fraco. Limpeza foi excelente. Sauna, piscina grande e aquecida maravilhosa. O vaso sanitário não dava descarga com pressão, quase impossível fazer tudo descer bem. Mattress was very firm, only 1 pillow. Air conditioning was a little weak. Cleaning was excellent. Sauna was working fine and the pool is huge and heated. Toilet had weak pressure, impossible to flush if toilet paper is thrown. Outdated features and look, however the room still looked alright.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with excellent service by staff. Previously avoided the chain due to bad experience elsewhere. This might make me reconsider
Stayed 3 nights in Nov 2023

10/10 Excellent

Alejandro

Stayed 2 nights in Oct 2023

8/10 Good

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a little rough… the 8th floor has the 1800 number rooms, not the 800’s, which is simple enough, but my key didn’t work, so I started to doubt it, then I needed the key to operate the elevator, so I was stuck. The area is great for shopping and dining. The rooms are small but a good layout with a tv that swivels from bedroom to living room with a kitchenette.
Stayed 1 night in Jul 2023

10/10 Excellent

Roberta, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, great service, rooms are clean.
Stayed 1 night in Jun 2023

8/10 Good

Jorge, Santiago

Business traveler
Liked: Cleanliness, staff & service
Buen hotel, pero pieza un poco pequeña. Buen desayuno
Stayed 3 nights in Mar 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Otima localização e silencioso

Super recomedado. Pedimos uma cama extra para o meu filho e veio com uma cabaninha que ele amou. A piscina para os dias de calor não sei, mas quando esta friozinho muito boa. O quarto é mais silencioso do que eu imaginei, talvez por ser fim de semana. Excelente localização.
Stayed 1 night in Feb 2023

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and relaxing stay for 4 days. Loved the rooms, perfect pool water temperature, valet, and food service. Thank you!
Stayed 2 nights in Jun 2022

8/10 Good

Denis Freire

Liked: Cleanliness, staff & service, amenities
Staff is excellent. Very good. Few issues with internet. The air conditioner is a little noise. No further issues.
Stayed 3 nights in Dec 2021

10/10 Excellent

Eduardo Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Managers are helpful and attentive to my needs. I had the need of an extension and they were great.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at Mercure Pinheiros

Came to São Paulo on business and had to work close to Avenida Paulista. All of the other hotels were more expensive and didn’t offer much. Was more than happy with my stay at the Mercure. Safe neighborhood, with restaurants lose by. Hotel staff were fabulous!
Stayed 14 nights in Nov 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid stay close to Avenida Paulista!

Front desk staff was incredibly helpful and informative. Good location to get Ubers. Not too far from Avenida Paulista. Breakfast was also good. They are currently renovating the pool so couldn’t use it. But the small gym is a good to get a quick workout in! Comfortable beds!
Stayed 12 nights in Nov 2021

10/10 Excellent

Thais

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Great and safe location, many restaurants and supermarkets you can walk to. Hotel is nice, staff is friendly, and my kid loved the indoor pool! I would be back in the future.
Stayed 4 nights in Nov 2021