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NH Collection Plaza Santiago

5.0 star property

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Photo gallery for NH Collection Plaza Santiago

Exterior
Frette Italian sheets, premium bedding, pillowtop beds, minibar
Indoor pool
Exterior
Frette Italian sheets, premium bedding, pillowtop beds, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Pet friendly
  • Gym
$100
Dec 21 - Dec 22

Explore the area

View in a map
Avenida Vitacura 2610, Santiago, Region Metropolitana, 7550098
  • Place, Costanera Center
    ‪1 min walk‬
  • Place, Gran Torre Santiago
    ‪2 min walk‬
  • Place, Santiago Metropolitan Park
    ‪9 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Superior Room

Superior Room | Frette Italian sheets, premium bedding, pillowtop beds, minibar

Superior Room

9.2 out of 10
Wonderful
(22 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room (View)

View from room

Superior Room (View)

8.6 out of 10
Excellent
(11 reviews)
  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room

Premium Room | Frette Italian sheets, premium bedding, pillowtop beds, minibar

Premium Room

9.2 out of 10
Wonderful
(10 reviews)
  • 344 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • 377 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (View, Extra Bed 2 adults + 1 child)

View from room

Superior Room (View, Extra Bed 2 adults + 1 child)

9.0 out of 10
Wonderful
(6 reviews)
  • 269 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

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About this property

NH Collection Plaza Santiago

5-star Santiago hotel, connected to a shopping center in Providencia
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
NH Collection Plaza Santiago offers 159 accommodations with minibars and espresso makers. Pillowtop beds feature Frette Italian sheets and premium bedding. 49-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Santiago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
NH Collection Plaza Santiago features an indoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business amenities at this 5-star property consist of a 24-hour business center, 9 meeting rooms, and limo/town car service. This luxury hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. For a surcharge, the property provides an area shuttle within 50 km and an airport shuttle (available 24 hours). Complimentary covered self parking is available on site, along with a car charging station.

NH Collection Plaza Santiago is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
A Bras - Onsite restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 50 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 13 to 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • A Bras

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Conference center

Accessibility

  • Elevator

More

  • 1 building
  • 100% renewable energy
  • 21 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to February 2:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 13 to 32 per person
  • Airport shuttle fee: USD 60000 per vehicle (roundtrip)
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Radisson Plaza Santiago
Radisson Plaza Santiago Hotel
Radisson Santiago Plaza
Radisson Santiago Plaza Hotel
NH Collection Plaza Santiago Hotel
NH Collection Plaza Santiago
NH Collection Plaza Santiago Hotel
NH Collection Plaza Santiago Santiago
NH Collection Plaza Santiago Hotel Santiago

Reviews

NH Collection Plaza Santiago Reviews

8.8

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 564 out of 1003 reviews
Rating 8 - Good. 286 out of 1003 reviews
Rating 6 - Okay. 94 out of 1003 reviews
Rating 4 - Poor. 38 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, with wonderful staff

Wonderful staff. The location and the hotel are both very convenient.
Stayed 3 nights in Aug 2025

2/10 Terrible

CHRISTOPHER

Stayed 2 nights in Aug 2025

8/10 Good

Roman

Stayed 1 night in Aug 2025

10/10 Excellent

Andres Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Denisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable…. Perfect for my las 2 nights of my trip where I was very tired already
Stayed 2 nights in Aug 2025

10/10 Excellent

gloria

Stayed 1 night in Aug 2025

10/10 Excellent

bryan

Liked: Cleanliness, amenities, property conditions & facilities
Great area. Great hotel. Very reasonable. Great gym.
Stayed 7 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Better experience this time

OK this time around everything was great (thanks to Paul). Although I was not upgraded, I was finally put in a room where both the internet connectivity and the television was working properly. The only hiccup is on Sunday, breakfast was supposed to finish at 12:00 pm. When I arrived at 11:30, the little hot food that was left was cold and the staff had already put half of the breakfast food away. They should tell people that breakfast really ends some time before 11:30 instead of 12:00 PM.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff beautiful hotel

I was getting discouraged about this hotel and was literally going to give it low score and a terrible review mainly due to the intermittent internet connections after moving twice and non-functioning televisions. However, there was one hotel staff member that completely changed my perspective whose name was Paul. He literally went out of his way above everyone else to make sure my week long stay as was what I expected as a NH Collection Platinum member and succeeded in resolving the issues I had with the internet.
Stayed 5 nights in May 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel..horrible internet.

Everything was perfect until I changed rooms. The internet was fast but intermittent with frequent disconnects. It was extremely difficult to maintain consistent connectivity during conference calls.
Stayed 1 night in May 2025

10/10 Excellent

Luis Gerardo Navarro

Stayed 1 night in May 2025

6/10 Okay

Jasmine

Traveled with family and small children
Not what I expected from a 5 star hotel, was somewhat run down in the room and dirty. The room was spacious though. Service wasn’t that inviting or friendly. The lobby was nice. They said they charge $15 an hour for early check in but they said they didn’t have a room ready until 3PM, they didn’t seem busy AT ALL so we were skeptical about that. We went during off season too and I doubt they were booked to capacity because we barely saw anyone there. Our flight arrived at 5AM and couldn’t check in by 3PM but they let us leave our luggage there. We were pregnant and with a toddler. Overall was okay but would book a different hotel next time.
Stayed 2 nights in May 2025

10/10 Excellent

Idalia

Stayed 2 nights in Apr 2025

8/10 Good

Carlos, Fulshear

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Kevin

Business traveler
Disliked: Staff & service
The room was ok, showing a bit of wear and age. The big window was nice. Check-in wasn't great, I had to wait until exactly 3 pm to check into my room, even though the room was likely ready beforehand. When I asked about Expedia Gold and VIP benefits the staff looked at me like I was from a different planet. Location is good, but there are better, more friendly hotels nearby.
Stayed 1 night in Apr 2025

10/10 Excellent

Maria

Stayed 1 night in Mar 2025

10/10 Excellent

BENJAMIN, PALM SPRINGS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, next to the shopping center, next to a great fum, next to great restaurants, and in walking distance to San Cristobal park for walking and jogging.
Stayed 1 night in Mar 2025

2/10 Terrible

Yu-May

Stayed 4 nights in Feb 2025

10/10 Excellent

Vivian

Stayed 2 nights in Mar 2025

8/10 Good

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very conveniently located and the main lobby area was really great. The food and drink were not expensive. However the rooms and else where in the hotel were very tired and in need of modernisation And the railings in the lifts were smeared I felt I couldn’t hold onto them. Our room was clean but there were chips out of the table and the area around the sink in the bathroom was chipped also. The swimming pool however was great and we really enjoyed swimming after a days sight seeing. The shower rooms were a bit old and worn . All said though we thoroughly enjoyed our stay in Santiago and very much looking forward to coming back to the hotel . It was unfortunate that there was a country wide power cut in the middle of our stay although the hotel had there own generator so we weren’t out of power for too long well done
Stayed 2 nights in Feb 2025

10/10 Excellent

OVIAL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2025

2/10 Terrible

Omar

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Taiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and safe to stay solo or with family

The place is very well maintained, organized and near the places we were looking for. Good location and safe We would recommend the hotel for other people
Stayed 2 nights in Feb 2025

2/10 Terrible

Omar

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Worst hotel experience of professional life.

Upon arrival at 11 pm, after a long trip, I was informed at the reception of this hotel that there was no room available for me. Note, I had done my check-in through a link provided by the hotel 2 days earlier, where I was even assigned room 701. I was then transferred to another, where in the next morning I was told the truth. My room was given to somebody else coming in a big group in a cruise, completely different from the excuse I received before. I travel constantly around the world, more than 150 nights per year in hotels. In the last month alone I was in Australia, Thailand and Singapore. Never I have been treated with such a low level of respect and complete lack of professionalism. This is a hotel to be avoided at all costs.
Stayed 1 night in Feb 2025