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Platino Hotel & Casino

Property class: 3

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Photo gallery for Platino Hotel & Casino

Front of property - evening/night
Casino
Interior entrance
Property grounds
Minibar, in-room safe, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Business services
$92
includes taxes & fees
May 1 - May 2

Explore the area

View in a map
Av. Estrella Sadhala, frente a PUCMM, Plaza Platinium, Santiago de los Caballeros, 51031
  • Place, Monument to the Heroes of the Restoration
    ‪14 min walk‬
  • Place, Bella Terra Mall
    ‪4 min drive‬
  • Place, Catedral de Santiago
    ‪8 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪21 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Superior Room

Executive Superior Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Executive Superior Room

8.6 out of 10
Excellent
(48 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Deluxe Room

Executive Deluxe Room | Minibar, in-room safe, blackout drapes, iron/ironing board

Executive Deluxe Room

8.8 out of 10
Excellent
(15 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite Deluxe

Junior Suite Deluxe | Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Deluxe

7.8 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

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About this property

Platino Hotel & Casino

3-star hotel in La Zurza
This hotel features a casino, a restaurant, and a nightclub. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free casino shuttle. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Platino Hotel & Casino offers 91 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

Business amenities at this 3-star property consist of a 24-hour business center, a meeting room, and limo/town car service. This Colonial hotel also offers a casino, a nightclub, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours), a theme park shuttle, and a bus station shuttle. Complimentary self parking is available on site.

Platino Hotel & Casino has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:00 AM.
BarRocko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Free casino shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • BarRocko

Things to do

  • 15 slot machines
  • 6 gaming tables
  • Casino
  • Concerts/live shows
  • Nightclub

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
A car is not required for transportation to and from this property

Property is also known as

Platino Hotel Casino Santiago
Hotel Platino Santiago
Platino Santiago
Platino Hotel Santiago
Platino Hotel Casino
Platino Casino Santiago
Platino Casino
Platino Hotel Casino Santiago de los Caballeros
Platino Casino Santiago de los Caballeros
Hotel Platino
Platino Hotel Casino
Platino Hotel & Casino Hotel
Platino Hotel & Casino Santiago de los Caballeros
Platino Hotel & Casino Hotel Santiago de los Caballeros

Platino Hotel & Casino Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 548 out of 1002 reviews
Rating 8 - Good. 250 out of 1002 reviews
Rating 6 - Okay. 117 out of 1002 reviews
Rating 4 - Poor. 42 out of 1002 reviews
Rating 2 - Terrible. 45 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Mayra Caridad, Apalachin

Stayed 2 nights in Jan 2026

10/10 Excellent

Gamalielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was delicious and also the staff are awesome!
Stayed 1 night in Jan 2026

8/10 Good

Lucy

Liked: Cleanliness
Rooms are outdated
Stayed 1 night in Jan 2026

10/10 Excellent

Gissaint

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff
Stayed 2 nights in Jan 2026

8/10 Good

Michael Myrto

Liked: Cleanliness, amenities, property conditions & facilities
Pretty good, so far!
Stayed 1 night in Jan 2026

10/10 Excellent

Stephanie D

Liked: Cleanliness
The room was clean and the customer service was great.
Stayed 1 night in Dec 2025

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, there was great courtesy, excellent service that went above and beyond.
Stayed 1 night in Jan 2026

6/10 Okay

Gilberto, Bronx

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast very poor and wi-fi too, the parking ok and air conditioning good.
Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Stayed 1 night in Dec 2025

2/10 Terrible

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No agua al momento y desayuno como para una palomita
Stayed 1 night in Dec 2025

4/10 Poor

Laura

Traveled with partner
Liked: Cleanliness
The staff was fine, and room was ok, but to much noise at night, had a disco too close, and had some problems with water in the bathroom. I couldnt sleep.
Stayed 1 night in Dec 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bonito
Stayed 2 nights in Dec 2025

10/10 Excellent

Alexis, New york

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno!!! Ubicación!!! Rico desayuno y buenas atenciones y muy limpio!!!
Stayed 1 night in Dec 2025

10/10 Excellent

Stephanie D

Stayed 1 night in Dec 2025

10/10 Excellent

Hipolita

Stayed 1 night in Dec 2025

8/10 Good

Jordan

Stayed 1 night in Dec 2025

10/10 Excellent

VITA, ONECO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Dec 2025

8/10 Good

Darrell

Liked: Cleanliness, property conditions & facilities
This place was very nice. A perfect spot, but the staff is really nosey.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jocelyn

Liked: Property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Jose

Stayed 1 night in Dec 2025

8/10 Good

Rolando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is included but its just basic, not great. Staff is very nice and polite
Stayed 1 night in Dec 2025

8/10 Good

Everett

Stayed 1 night in Aug 2025

10/10 Excellent

Dinorah

Stayed 1 night in Nov 2025

6/10 Okay

Yulissa Colon de Los

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean. But really small. At the room 307 At night time you can hear all the noise from outside. The music from the casino. I don't know the other room. The staff were friendly, the breakfast was good, the casino was perfect very clean not cigarette smell at the casino.
Stayed 3 nights in Nov 2025