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Santa Marta de Tormes Vacation Packages

Very clean rooms, and the staff were very friendly

Only great thing is the location. Very central and close to metro. We arrived and room wasn't ready till PAST check in time with no real apology from staff. We waited over an hour in the lobby and watched as other guests were offered free welcome drinks and escorted to their rooms while we were ignored by staff. They then wanted to charge our credit card 150 euros PER DAY for "incidentals" and in case we use mini bar or ate at the hotel restaurant. We refused. Room colors are very dark with poor lighting so very depressing and not good for people with poor vision. TV so large that it blocked 1/2 the entrance to the bathroom and also prevented us from opening one of the closet doors. No table and no chair to sit on so bed is only option if you have a standard room. Staff polite but aloof. Rooftop bar closes relatively early. Would not stay here again and not worth the price. There are nicer hotels for same price point elsewhere in the area.

Personnel accueillant. L’hôtel est très bien situé et facilement accessible par métro. La chambre était très propre et shampoing et savon à la disposition sont appréciés. Le seul petit bémol est la grandeur de la chambre et salle de bain mais nous le savions en réservant.

NOT THE NICEST PEOPLE TO DEAL WITH. NO air conditioning with a room at 80F; with the windows open. That is not what is expected of a 4 star hotel. Staff said that other guests said they were cold. Well all they had to do was turn off their thermostats. Why shutdown the A/C for everyone else. We’re on the top floor with the sun on the windows all day heating up the room. We had to sleep with the windows open and listen to garbage trucks at midnight and street cleaning machines even later. More of a hostal than a 4star hotel experience. Staff was NOT helpful at all. Nothing they could do and that all the fans that they had been lent out already. So, if there are so many clients that need A/C why not turn it on. It’s one of the hotel’s amenities without any word anywhere there it is a seasonal amenity. Nor is it expected.

The staff was very friendly and helpful about recommending places to eat, calling us taxis, etc. The breakfast was good. The room is generally very nicely designed but there are a few things that are kind of weird. The bathroom has a glass door you can see through. As you walk toward the bathroom the bathroom light comes on. With that and the glass door it is hard not to flash a light on another person in the room who might be sleeping.